Front Desk Supervisor- The Loyalist Country Inn

2 days ago

Summerside, Canada Murphy Hospitality Group Full time

At Murphy Hospitality Group we pride ourselves on an exceptionally high standard of quality service and products. It takes the best people to reach this higher standard of excellence. We believe in extensive training and providing our people with an excellent benefits program, competitive wages, advancement, and professional development opportunities. At MHG it's all about the people

**The Loyalist Country Inn & Conference Centre**

The Loyalist Country Inn and Conference Centre is a four-star independent hotel overlooking scenic Summerside Harbour in Summerside, Prince Edward Island. The hotel features 82 clean, comfortable, and fully appointed rooms, an indoor pool, fitness centre, business centre, 24-hour front desk, and an onsite restaurant/lounge offering room service. Prince Edward Island is known around the world for its sandy beaches, rich culture, and diverse culinary offerings. The City of Summerside has all those things and more. In Summerside, you’ll enjoy stunning ocean views, acres of green spaces, unique shopping experiences, world-class theatrical and musical performances, and more.

**As Front Desk Supervisor, You Will**
- Oversee the day-to-day operations of the front desk. Including scheduling, staff relations, including dealing with staff conflict or issues, dealing with guest issues or complaints
- Provide support, guidance, mentorship, coaching to front desk team
- Establish and maintain close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service
- Work with Housekeeping/Maintenance manager to establish and implement a preventative maintenance program for function rooms, equipment, and prep areas.
- Maintain a personal organization system for files and paperwork
- Communicate both verbally and in writing to provide clear direction to staff. Assign and instruct staff in details of work. Observe performance and encourage improvement
- Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Respond to guest service interactions in a professional and timely manner, achieving positive resolutions.
- Resolve issues immediately and follow up to ensure the guest's satisfaction..
- Manage all administrational duties as specified.
- Perform any other job-related duties as assigned and required

**Who You Are**
- Positive and outgoing personality
- Love for building strong relationships with team members, our guests and the community
- Our Front Desk staff will work a variety of shifts, including days, evenings and weekends
- Excellent oral communication
- Effective interpersonal skills

**What You Bring**
- Front desk experience in a Hotel environment
- Food Handling and Responsible Beverage Certificate is considered an asset
- Working knowledge of Microsoft Office, Internet, and Point of Sales systems
- Strong organizational skills and the ability to work with competing priorities and deadlines
- Ability to work with mínimal supervision while establishing and achieving daily and weekly goals
- Ability to maintain confidentiality of guest information and pertinent hotel data

**What We Offer**
- Competitive wages
- Growth and professional development opportunities
- Discounts at all MHG locations across Atlantic Canada as well as local shops and services

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