Supervisor Community Health

4 weeks ago

Scarborough, Canada Scarborough Centre for Health Communities Full time

Scarborough Centre for Healthy Communities (SCHC) is dedicated to providing accessible, equitable, and transformational health and social service choices for the well-being of Scarborough's diverse communities. We cultivate vital community services by promoting healthy lifestyles while delivering a comprehensive range of culturally competent health and social services programming. Our I2CARE values ensure that we, as a work community, treat all with, inclusivity, innovation, collaboration, accessibility respect and equity.

As an employer, we strive for excellence as a workplace and are committed to building a workforce that enhances our capacity to meet the needs of the diverse communities we serve.

We are currently looking to hire a:
**Supervisor - Community Health Teams**

1 Full-Time Permanent (1 FTE - 35 hours per week)

**Reporting To**:Manager - Community Health Teams

**Purpose**:
The Supervisor - Community Health Teams is a leader who directly oversees employees and follows the manager's directions. They work alongside team members, helping them complete basic duties and responsibilities. The supervisor is in charge of the daily tasks and productivity of the group and ensures that the team completes the goals and objectives set out by the manager.

**Key Areas of Responsibility**:

- Provide oversight over day-to-day operations of the program.
- Assigning tasks to employees and overseeing workflow of the department to reach productivity goals.
- Answering questions from employees and providing hands-on direction and guidance.
- Training new employees on organizational procedures.
- Coaching existing employees on new tasks and responsibilities.
- Creating and monitoring performance goals and deadlines that align with the organization’s objectives.
- Monitoring employee work tasks and reassigning duties as required.
- Keeping track of employee's schedules, time off requests, sick days, and vacation requests.
- Gathering information and submitting performance reports to the program manager as part of the annual staff performance review.
- Informing the department manager about any disciplinary issues with employees that need to be addressed.
- Develop and/or update program materials to ensure compliance with organizational, funder-specific, and accreditation standards and requirements.
- Support ongoing program promotion/ outreach.
- Ensure monthly client experience surveys are completed as per policy.
- Ensure SCHC’s Person Family Client Care (PFCC) principles are adhered to and implement mechanisms for engagement to support organizational quality improvement measures and foster ongoing enhancement of the program.
- Complete all applicable audits according to organizational policies.
- Support the manager with recruitment, interviewing and retention of staff.
- Provide/organize orientation and training for new staff, students and volunteers.
- Support onboarding and off-boarding staff, students, and volunteers.
- Provide/organize supervision for students.
- Monitor data quality and staff performance targets by regularly reviewing documentation in client management systems and report issues to the manager for follow-up.
- Engage in training and education to upgrade skills to fulfill the responsibilities of the position.
- Take part in team huddles and meetings for the purposes of ensuring coordinated and integrative programming, and resource sharing.
- Be familiar with the organization’s policies, procedures, and site-specific emergency procedures.
- Represent the unit on internal staff committees, inter-agency initiatives as directed.
- Perform other duties as assigned that are reasonable within the scope of the job.

**Level of Experience**:

- Post secondary education or relevant work experience in program coordination.
- A degree or diploma in a health related field from an accredited university or college program an asset.
- Minimum of 1 - 3 years of experience in leadership role in a health-related environment.
- An understanding of quality improvement and performance management is required.
- Experience supervising staff, students and volunteers.
- Experience in program development, implementation, monitoring and evaluation an asset.
- Experience in maintaining budgets/statistical reporting is an asset.

**Skills and Attributes**:

- Strong organizational, interpersonal and communication skills.
- Good assessment and problem-solving skills.
- Experience with conflict resolution techniques.
- Strong organizational, leadership, team building, and strategic planning skills.
- Excellent multi-tasking and time management skills.
- Excellent verbal and written communication skills.
- Ability to exercise excellent judgment, flexibility, creativity, and sensitivity to changing situations and needs.
- Collaborative, responsive, and adaptive leadership style.
- Ability to work closely with leaders and staff.
- Demonstrate an anti-oppression approach to practice and work from a client-centered, ant

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