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Parts Advisor

4 weeks ago

Orillia, Canada Mac Lang Orillia Full time

**$2500 Signing Bonus**

**$500 Referral Fee**

We are seeking a Parts Advisor. The Parts Advisor works in a fast-paced automotive environment that involves constant interaction with customers in person and over the phone, with the use of a computerized automotive parts look-up system. The role also involves interaction with outside vendors using various ordering processes and systems and a responsibility for maintaining the automotive retail floor.

**Main Responsibilities and Tasks**:

- Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.
- Directs or guides customer to the location of requested items.
- Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
- Deals with challenging situations in a professional manner.
- Keeps up to date on in-store promotions, in-store deals, auto center specials and product locations.
- Sources and orders automotive parts for customers though authorized suppliers.
- Follows established procedures regarding the ordering and sale of parts to customers and the Service Department.
- Processes returns, warranties and castings as required.
- Stocks shelves and merchandise display areas
- Maintains inventory accuracy and identifies/reports low stock levels.
- Operates computer and inventory guns, and enters all relevant coding in PBS System.
- Other duties as needed.

**Requirements**:

- Basic math and typing skills.
- Good working knowledge of automotive parts lookup system.
- Ability to work under mínimal supervision with computerized systems.
- Experience in a similar role, in a Chrysler Dealership or Automotive Service Centre, is considered an asset.
- Highly approachable, customer-oriented individual who thrives on offering exceptional service to customers.
- Strong communication skills, ability to listen carefully and to give precise instructions.
- Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
- Ability to multitask, adapt and cope with challenging and changing situations.
- Positive attitude, punctuality and solid work ethic.
- PBS & Starparts experience would an asset.
- Signing bonus and referral fee paid after successfully completing 90 day probationary period without any disciplinary or attendance records.

**Salary**: $45,000.00-$60,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Orillia, ON L3V 0T7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- parts department: 1 year (required)
- dealership: 1 year (required)

Work Location: In person

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