Service Advisor

2 weeks ago

Orillia, Canada Factory Dealership Full time

**$2500.00 SIGNING BONUS**

**Job Summary**:
Assists customers with requests for repair and for maintenance service to ensure that the vehicle is fixed right the first time. Assists the Fixed Operations Manager in the operations of the service center by writing up work orders, distributing work to staff, accurately maintaining records, supporting promotional activities, monitoring inventory, complying with safety and environmental programs and practices and any other duties as assigned.

**Duties and Responsibilities**:

- Promptly meet and greet service customers in a friendly and courteous manner.
- Conduct all business with sincerity, honesty, and genuine concern for customers.
- Handle minor customer complaints and/or misunderstandings with courtesy, tact, and in a manner that does not further aggravate problems.
- Personally turnover to the Fixed Operations Manager or other designated management representatives customers with complaints that cannot be satisfied at the Service Advisors level.
- Present a Service Menu of recommended maintenance service to every service customer.
- Obtain properly documented telephone approval for all add-on sales when customers are not at the dealership.
- Meet or exceed sales objectives set by management.
- Contact service customers when their vehicle’s work is finished.
- Established “time promised”, check with person responsible for work distribution, if necessary.
- Establish method of payment obtain approval of credit, if necessary.
- Follow up progress of each repair order during the day; contact customers for estimates and time changes. Record changes on repair order in approved fashion.
- Arrange for alternate transportation for those customers who require it.
- Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.

**Duties and Responsibilities**:

- Shifts priorities and goals as work demands change.
- Maintains composure and courtesy in dealing with customers and fellow employees.
- Ensures that work is completed on time and as requested.
- Explains the need for additional or unanticipated services and associated cost to the customer.
- Monitors workload (and if appropriate schedule workload) to determine amount of work that can be accommodated in Service Department (e.g. flat rate hours available to sell, shop capacity, services in customer demand, etc.).
- Identifies and supports opportunities for methods/process improvement (e.g. tracking drive fill rates, monitoring part delays and FIRTFT parts availability scores).
- Maintains and updates customer records and files.
- Identifies ways to improve operations and customer service.
- Makes policy adjustments within the guidelines and budgets established by management.
- Uses computer systems to look up customers’ service history, schedule appointments, enter repair order information and manage information.
- concerns.
- Follows all Service Department policies and procedures.
- References existing manuals, publications and other written documents to obtain needed information.
- Utilizes basic technical knowledge to develop potential cause of problems.
- Provides additional vehicle information to technicians as needed.
- Explains technical information about repairs to customers.
- Suggest additional services that Service Department offers.
- When necessary, assigns a particular technician to work on a car.
- Maintains a high level of personal appearance consistent with the standards set by the dealership.

**Duties and Responsibilities**:

- Participates in department and dealership meetings.
- Reports to management of any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, its personnel or customers.
- Adheres to company policies with respect to safety rules and regulations and ensures government legislated safety practices are followed, such as WHIMIS training.
- Maintains a high level of knowledge through ongoing training, meetings, and self-study.
- Performs other duties as outlined by Fixed Operations Manager.

**Job Qualifications**:

- High school degree or equivalent.
- Basic computer knowledge.
- PBS experience preferred.
- Some college or automotive/vocational training preferred.
- Valid Ontario driver’s license preferred.
- 2 years in an automotive service environment preferred.

**Signing bonus paid upon successfully completing the 90 day probationary period without any attendance or disciplinary events**

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$75,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Store discount
- Vision care

**Experience**:

- service advisor: 1 year (required)
- Customer Service: 1 year (required)

Work Location: In person

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