Service Support Assistant

3 weeks ago

Edmonton, Canada NAIT Full time

**NOTE: This position is limited to NAIT internal staff only.**

**Key Responsibilities**:

- Supports the NAIT community in the creation, activation and distribution of one AT NAIT cards for students, staff, contractors and guests.
- Manages queuing system and books appointments for in-person customers wanting to buy/refund a parking permit or bike locker.
- Provides help and information regarding parking policies and procedures, parking fees and lot locations, citation appeal process, wayfinding, and bike lockers.
- Assists staff, students and departments with locker reservations, changes, special requests, payments, lock combination retrieval.
- Listens and responds to issues and concerns brought forth by members of the NAIT community, ensuring full customer satisfaction.
- Assists Supervisor with maintaining inventory of locks and lockers, including physical location and attributes of lockers, locker maps, locker groups, pricing, fees, configuration, lock rotations and locker clearances.
- Troubleshoots minor hardware/software issues and escalates concerns to the appropriate individual, as required.

**Skills & Abilities**:

- Proficiency in using computers and computer systems such as: T2 systems, mobile payment app (Honk), and Microsoft Office.
- Confident working independently, while supporting and contributing to team goals and objectives.
- Excellent skills in customer service, verbal and written communication, working with diverse populations, and teamwork.
- The ability to learn and follow established department guidelines and procedures; exercise discretion, maintain confidentiality and professionalism.
- Must have the ability to de-escalate challenging situations with customers, maintaining a calm and professional demeanor.
- Strong attention to detail, while often working under tight timelines.
- Must have the ability to learn new software and technologies and possess strong skills related to word processing and spreadsheet use.
- Flexibility with scheduling, including the ability to work increased hours during peak periods and some evening and weekend shifts.

**Qualifications**:

- Demonstrated success providing outstanding customer service for 3 to 5 years.
- Previous experience working in a post-secondary institution would be an asset.
- Completion of grade 12 or have an equivalent combination of experience and education, post-secondary education would be an asset.
- Ability to lift to 25 lbs.

**Remuneration**: $1,520.39 - $1,955.41 biweekly, plus a comprehensive benefits package (Classification - Administrative Support III).
- This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement._

**Please submit a resume and cover letter to be considered for this opportunity.**

**About NAIT**

At NAIT, people matter.

We’re proud to have been named one of Alberta’s Top Employers for 12 consecutive years. Developing an engaging, supportive and rewarding work culture is something we take seriously. We know that people are our biggest asset - they are what makes NAIT a great place to work.

**What we offer**

We’ve created a benefits package that focuses on health and wellness, professional and personal growth, recognition and work-life balance.

NAIT is a flexible workplace and depending on the nature of your role, you may request flexible work arrangements with respect to where and when you work, including being on-campus full-time, working off-site, or a combination of the two.

Employees also have access to excellent vacation time, paid time off between Christmas and New Year's, a strong recognition program, learning opportunities, 2 annual all-staff professional development days and so much more.

**Health and safety**

NAIT continues to encourage everyone coming to our campuses to be fully vaccinated against COVID-19 and to get their booster shots as soon as they are eligible. Vaccination against COVID-19 remains the best way to prevent severe illness and death, and third doses can boost immunity to improve protection and limit spread.

**Additional requirements**

Applicants with education credentials earned outside of Canada who have not had them previously assessed should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS)

**Accommodations

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