Intermediate Debt Counsellor

2 weeks ago

Toronto, Canada Total Credit Recovery Limited Full time

**About Us**:
Total Credit Recovery Limited (TCR) is the largest Canadian-owned receivables management company, servicing most major Canadian credit grantors. TCR is a progressive company in the financial sector, with over 350 employees in 4 offices across Canada.

**Position Overview**

We are currently seeking hard working, energetic, professional individuals to work as a Debt Counsellor. This is a Work from Home/Remote position.

The main objective of this position is to provide debt recovery services for a variety of large clients.

**Responsibilities**
- Contact consumers via the telephone to arrange payments for past due accounts
- Assist clients by proposing solutions to address financial objectives such as, debt management.
- Research and evaluate consumer’s financial status, credit and ability to repay the loan.
- Complete initial trace work using online tools and account systems.
- Follow regulations and guidelines as per provincial, federal legislation and client specific directives.
- Professionally and respectfully negotiate with consumer and explore money sources to determine best possible arrangement.
- Complete credit and loan information.
- Cleary and concisely document the details of each call.
- Request statements on delinquent accounts and forward irreconcilable accounts for legal action.
- Review and update credit and loan files.
- Other duties as assigned

**Requirements**:

- More than 1 year of debt collections, customer service and call centre experience
- Excellent written and verbal communication skills
- Experienced in accounts receivables at various stages of overdue payments, call center or customer service environments is a plus
- Excellent interpersonal skills
- Excellent listening skills
- Excellent negotiation skills
- Excellent problem-solving skills and the ability to foresee, react, and offer solutions, probe for hidden information and look beyond single solution answers
- Strong attention to detail and accuracy
- Able to maintain an objective/non-judgmental position even when speaking with clients about emotional/ difficult situations
- Proficient computer skills
- Ability to work independently and within a team to achieve performance goals
- Be able to work shifts (evening and/or weekend) on a rotating basis

**What We Offer**:

- Competitive salary
- Commission, contests and bonus plans
- Paid training
- Vacation within the first year
- Friendly and fun work environment
- Opportunities for advancement
- Please be advised that as per security guidelines, employees cannot hold an active security guard license and work in debt collections.

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