Project Manager

8 months ago

North York, Canada Alert Driving Full time

**Project Manager**:
This position reports directly to the Production Manager.

**Duties & Responsibilities of the Project Manager**:

- Execute strategic plans based on AlertDriving’s project delivery process, Primary client contact regarding client deliverables throughout the launch process.
- Create and manage project plans, budget, deliverables, goals, scope, resources and schedules to effectively monitor and report on progress.
- Manage resources to reach each milestone within the project, by monitoring and managing the statement of work to reflect proper expenditure of all time and staffing.
- Monitor production and quality control while providing project plans and project status report.
- Identify and resolve issues and risks through a proactive approach to minimize deviations from time and budget while delivering project results.
- Assist Production Coordinator to track, monitor and resolve project issues.
- Client-facing project management - manage client issues, launches, pilots, etc. in a timely and professional manner, coordinate internal resources and manage client expectations.
- Coordinate internal efforts to resolve third-line client support issues/inquiries and communicate results with the client.
- Client account configuration and maintenance (including account set-up, assigning training, batch testing and MVR issues).
- Work closely with the Customer Success Manager (AM) to manage accounts.
- Create detailed and feasible timelines for client-facing projects and coordinate projects accordingly (escalating when appropriate). In cases of larger, global clients, work with AM to create timelines.
- Understand Client needs and provide information, guidance & assistance.
- Train administrators on how to use the AD program and provide detailed information to the client.
- Document client progress and update management as necessary.
- Maximize customer loyalty and retention and First
- and second-line client support.
- Build credible internal and external relationships through effective communication.
- The Project Manager may be required to attend occasional calls outside of business hours, to accommodate international clients.

**Knowledge and Skills Requirements**:
**Communication**:

- Handle internal and external correspondence independently.
- Communicate with team and clients on project scope including scheduling, resource allocation, progress monitoring, risk management, and target objectives of projects.
- Lead Project Management discussions in Operational Reviews and meetings with clients to have clear objectives, practical success criteria as well as a common understanding of the expectations of each project.
- Work with Production Coordinator and delivery team through scheduling and project status evaluations.
- Present deliverables and progress to clients and developers to ensure communication and understanding of objectives.

**Customer Service**:
Develop and maintain good customer relationships and provide excellent customer service by responding to customers immediately, and determining their needs in a professional and enthusiastic manner.

**Organizational and Time Management Skills**:

- Superior organizational and time management skills.
- High level of accuracy and attention to detail.
- Ability to be self-sufficient and make day-to-day decisions about accounts.
- Ability to speak and work with senior-level executives.
- Capable of handling stress and ability to carry out assigned projects to their completion with mínimal supervision.

**Education and Experience Requirements**:

- A minimum of 2 years of Project Coordinator /Manager experience or related experience.
- Experience seeing projects through the full life cycle.
- Strong track record of effective customer relationships.
- Excellent working knowledge of customer service principles and practices.
- Advanced MS Office computer software skills and superior keyboard skills.
- Intermediate Excel spreadsheet skills.
- Project Management Professional (PMP) certification is a plus.
- Salesforce experience is an asset.
- Advanced working knowledge of administrative procedures.
- A College / University degree or professional accreditation.

AlertDriving is committed to building a diverse workforce representative of the communities we serve. We are proud to be in compliance with the
_Accessibility for Ontarians with Disabilities Act (AODA), 2005_ and the
_Integrated Accessibility Standards Regulation_. Accommodation will be provided in all parts of the recruitment and assessment (if applicable) process as required under AlertDriving’s accessibility policies and procedures. Applicants must make their accommodation needs to be known upon requests for interviews.

**Job Types**: Full-time, Permanent (Hybrid role).

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