Customer Service Agent

7 months ago


Halifax, Canada Signal Crew Comms Full time

**Position**: Customer Service Agent
**Location**: Halifax, NS
**Department**: Customer Service

**Type**: Full-Time

**Job Summary**:
**Key Responsibilities**:
**Customer Interaction**:
Handle and resolve customer complaints and issues with empathy and efficiency.
Provide information about products and services, addressing customer needs and concerns.

**Problem Resolution**:
Troubleshoot and resolve product or service issues by identifying the root cause and determining the best solution.
Follow up with customers to ensure complete resolution of their issues.

**Documentation and Reporting**:
Maintain accurate records of customer interactions, transactions, comments, and complaints.
Provide feedback to management regarding service failures or customer concerns.
Prepare and distribute customer activity reports as required.

**Process Improvement**:
Suggest and implement improvements in processes to enhance customer satisfaction.
Stay updated on product knowledge and company policies to ensure accurate and consistent customer communication.

**Team Collaboration**:
Work closely with other team members to ensure a seamless customer service experience.
Assist in training new team members as needed.

**Qualifications**:
High school diploma or equivalent; college degree preferred.

Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
Ability to multitask, prioritize, and manage time effectively.


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