Team Lead, New Product Development Service

2 months ago

Sherbrooke, Canada BRP Full time

We are looking for a team lead, NPD service to be on the forefront of BRP’s service experience design team and act as a key link between new product development teams and the global services organization. You will work closely with multidisciplinary teams to determine the optimal service strategies for the products you are responsible for. You will lead the way and support Go-To market strategies in tight collaboration with our technical information team that is shaping the future of technical information and service content at BRP.
**YOU’LL HAVE THE OPPORTUNITY TO**:
Support the NPD service lead in planning, defining, and presenting service and maintenance guidelines.
Identify service use cases and failure modes to drive targeted service procedures and troubleshooting procedures.
Represent customer experience in engineering design reviews to ensure that serviceability and maintainability remains optimal.
Conduct hands-on design for service reviews during different development phases.
Identify parts, special tools, and procedures related to product maintenance and repair.
Translate network needs to develop, validate, and improve the service and repair procedure.
Act as a facilitator with teammates and internal stakeholders.
YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:
A technical college diploma in mechanical engineering with experience related to serviceability functions or relevant experience in the serviceability and repairability playfield with a strong interest in powersports, automotive or heavy equipment.
Five (5) to seven (7) years of experience in motorsports.
Mechanical skills for service and repair of powersport vehicles.
An enthusiastic team player, passionate about vehicle repair and customer lifetime value.
A demonstrated personal commitment to identifying and responding to customer needs and continually striving to provide the highest quality of service to our customers and business partners.
Good adaptability and autonomy in an interactive and evolving environment.
Organized, structured, rigorous, and able to set priorities on a regular basis.
A strong communicator with collaborative skills to work efficiently in a cross-functional environment.
The ability to use software such as Catia V5 or Solidworks with a good understanding of mechanics and 3D visualization would be an asset.
Bilingual French and English.
ACKNOWLEDGING THE POWER OF DIVERSITY
BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead
For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.
AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.
Let’s start with a strong foundation — You want it, we have it:
Annual bonus based on the company’s financial results
Generous paid time away
Pension plan
Collective saving opportunities
Industry leading healthcare fully paid by BRP
**What about some feel good perks**:
Flexible work schedule
A summer schedule that varies by department and location
Holiday season shutdown
Educational resources
Discount on BRP products
WELCOME TO BRP
We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey.
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