Technical Lead

2 weeks ago

Toronto, Canada VideoLink Full time

WHO WE ARE

At AVI-SPL VideoLink, we pride ourselves on our superior customer service, passion for excellence, spirit of teamwork, and the focus on continued innovation. Our employees are the people who enable us to deliver on those values every business day. That's why we're always on the lookout for talented, ambitious people who can make a substantial contribution to our team of smart, down-to-earth, hardworking professionals.

We offer lots of room for growth We support each other and value the importance of collaboration and intellectual curiosity across all our teams. You'll have daily opportunities to develop your individual skills, become an expert in the dynamic event production and corporate video industry, and be part of an innovative organization.

We offer a competitive package and a balanced work-life culture. We love what we do and hope you do too - come join us

WHAT YOU'LL DO

The Technical Lead will support studio, auditorium, and event production facilities for an established global technology client. This key role is responsible for:
overseeing the day-to-day regional video engineering operations, maintenance, and troubleshooting all aspects of the client's production facilities and control rooms;
partnering with the internal events, client, and event management teams to collaborate on the technical support needs for events; and
fulfilling various operation roles based on the scope of production requirements.

DAY-TO-DAY RESPONSIBILITIES

Technical Management

Oversee the regional technical operations for a team responsible for providing high-quality and customized live event experiences through professional quality video, audio, lighting, and presentation to allow the client and external partners to connect and communicate their message in a distinct and technologically innovative way to colleagues and customers alike.
Collaborate with event team on technical broadcast approach and design of productions.
Develop and document best practices for all regional event spaces including production operations and technology configuration to ensure top level of production quality and consistency.
Implement regional preventative maintenance procedures and facility plans to ensure locations remain operationally ready.
Perform and execute onsite quarterly and annual maintenance for all sites within regional assignment.
Serve as the first-tier escalation point of contact for all equipment troubleshooting, service and maintenance needs
Make sure all discrepancies are communicated and resolved to the clients' satisfaction and in a timely manner.
Implement training program to develop personnel and ensure they have the skillset and knowledge to effectively perform their roles and provide recommendations and opportunities for advancing capabilities.
Support the assessment and recommendation of solutions about functionality of studio and event spaces based on operational requirements and event scope.
Provide guidance on post-mortems of webcasts and fully analyze what went right, what went wrong, and make recommendations for future improvements.
Participate in regularly scheduled meetings with team members to ensure alignment on event procedures, scheduling, and production briefs as required.

Production Operations

Assist in the setup and configuration of all necessary control room elements for all client productions.
Support gathering all relevant hardware, equipment, and production assets and oversee testing and quality check on all items.
Fill various production roles for client productions, including but not limited to:
Technical Director
Audio Technician
Robotic Camera Operator
Virtual Operator
Graphics Operator
Video Playback Operator
Streaming Technician
Lighting Technician
Teleprompter Operator

WHAT WE'RE LOOKING FOR

Must-have skills & job qualifications

7+ years of experience in the area of event production, broadcast, audio/visual and video production, or another similar field.
3+ years of experience in onsite, virtual, and hybrid live events.
Video engineering and A/V technical management experience.
Experience with operating control room equipment including video switchers, audio consoles, robotic cameras, and video playback software.
Knowledge of virtual production and meeting platforms.
Ability to maintain composure and a positive attitude during high pressure situations.
Ability to communicate challenging aspects to clients while maintaining a high level of confidence and leadership.
Track record of being organized, detail-oriented, flexible, and working well in a team atmosphere, as well as having the capability to work well individually, is essential.
Strong work ethic, self-direction, self-motivation, patience, persistence, and perspective.
Excellent collaboration and customer relationship skills with the understanding of the importance of white glove service.
Consistent proactive preparation and timely responses to multiple channels of communication.
Ability to collect and analyze m

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