Customer Research Specialist

5 months ago

Toronto, Canada Canadian Tire Corporation Full time

**What you’ll do**

The Customer Research Specialist is a key member of the Customer Research Team and will work closely with the Senior Consultant of Qualitative Research. This person will be tasked with providing consumer-based counsel to key businesses by initiating and conducting primary Qual & Quant research. In leveraging Canadian Tire’s Consumer Research Panel, the Specialist will help bring the voice of the consumer to business decisions across the Canadian Tire family of companies. The Consumer Research Specialist will also oversee various activities that initiate and support the engagement of our panel.

**Qual**:

- _The Specialist will work closely with the Senior Consultant Qualitative Research_ to execute a wide range of Qual research projects to help a variety of teams within Canadian Tire and cross banner. This person will be involved in all stages of Qual research, including recruiting targeted panelists, developing discussion and activity guides, assisting with the organization and moderation of online and in-person discussion groups, summarizing results & developing reports on these findings in PowerPoint to help the business better connect with its consumers. The Specialist will also assist with ongoing relationship management and engagement of our Panel.

**Quant**:

- _The Specialist will also work closely with the AVP Customer Research and other team members_ to execute a wide range of Quant studies. This includes turning briefing documents into surveys, scripting surveys using our online platform (Sparq), analyzing results & developing short PowerPoint reports and ensuring the research projects provide clear recommendations to guide the business.
- Assisting with the research request intake process including briefing meetings with stakeholders to better understand the requirements and provide guidance on what is needed
- Assisting in the development of questionnaires, discussion and activity guides that will answer these research objectives
- Conducting end-to-end, in-house research Quant & Qual projects including; recruitment of panel members, survey writing, survey scripting, online and in-person field work, data processing, synthesizing of findings, report preparation and co-presenting of results
- Identifying & integrating sources of information
- Participating in presentations of findings and facilitating discussions of actionable recommendations
- Assessing current methodologies with intent to evolve methodologies when necessary to provide a better consumer focus
- Networking with industry contacts & attend educational conferences/seminars to identify appropriate research techniques

**What you bring**
- 2+ years of work experience within a consumer market research environment
- Hands on experience with Qual and Quant research methodologies
- Proven track record of success and achievement in a market research environment
- Demonstrated ability to take on responsibility and accountability for delivery of team and client services
- Ability to adapt quickly to changing priorities, manage time, multi task and meet tight deadlines
- Aptitude for collaboration and developing strong relationships
- Excellent verbal communication and writing skills in order to execute initiatives, present result decks and complete consulting reports
- Demonstrated project management, research and analytical skills
- Strong organizational skills
- Ability to synthesize findings, develop recommendations and communicate results to clients and internal teams
- Experience fielding online Qual using a browser-based platform (i.e, Recollective) is also an asset
- Research Analyst certification or research project management experience are additional assets
- A related post-secondary degree (business, marketing, retail advertising, communications or social & behavioral sciences) or related field experience in marketing research
- Proficient with Microsoft Office, Outlook and survey programming platforms (e.g. Alida Sparq)
- Primarily based in the Canadian Tire Corporate Office with some travel required for Qual fieldwork. Can include longer hours and/or non-traditional hours based on in-field research requirements.

**Hybrid**

At Canadian Tire we value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

LI-RM1

**À propos de nous**

La Société Canadian Tire Limitée (Société) est l’une des entreprises les plus admirées et les plus respectées au Canada. Nous disposons de plus de 90 marques détenues, 1 700 détaillants, des services financiers, des capacités exemplaires en matière de commerce électronique et des stratégies de marchandisage passionnantes à la fine pointe du marché. Nous avons de grands rêves et nous travaillons ensemble pour innover de manière ciblée pour nos clients à

  • Research Assistant

    5 months ago

    Toronto, Canada Centricity Research Full time

    POSITION FUNCTION The Research Assistant (RA) performs a variety of administrative and clinical activities to assist the Investigators and CRCs in conducting clinical studies. The RA will have a strong understanding of study protocols and will support study activities completely and accurately. ESSENTIAL FUNCTIONS Protocol and Safety: - Ensure the safety...

  • Clinical Research Document Specialist

    1 week ago

    Toronto, Ontario, Canada Everest Clinical Research Services Inc Full time

    Job DescriptionJob Title: Clinical Research Document SpecialistCompany: Everest Clinical Research Services IncLocation: Remote or Toronto/Markham, Ontario, CanadaJob Type: Full-timeAbout Us:Everest Clinical Research Services Inc is a leading contract research organization (CRO) providing clinical research services to pharmaceutical, biotechnology, and...

  • IT Research Specialist

    4 weeks ago

    Toronto, Ontario, Canada Info-Tech Research Group Full time

    About Info-Tech Research GroupWe deliver impartial, highly relevant IT research to empower CIOs and IT leaders to make informed, strategic decisions.Our MissionWe collaborate closely with IT teams to equip them with actionable tools and expert guidance, serving over 30,000 professionals worldwide.Job DescriptionAs an Account Executive, you will work closely...

  • Lab Specialist

    5 months ago

    Toronto, Canada Centricity Research Full time

    **Employment Type: Casual** The Laboratory Specialist is responsible for performing routine laboratory sample collection on study participants, and processing and shipping per study protocol and lab manual. The Laboratory Specialist will also assist with data management, research administrative tasks, and recruitment initiatives. **ORGANIZATION...

  • Market Research Intern

    5 months ago

    Toronto, Canada Environics Research Full time

    **About Environics**: Environics delivers evidence-based solutions to clients working in a range of sectors and industries including health care, tourism, consumer lifestyle, financial services and public policy. Our team is drawn from many disciplines—from business and marketing to sociology and urban affairs. This mix makes Environics a creative and...

  • Clinical Research Assistant

    5 months ago

    Toronto, Canada North York Research Inc. Full time

    North York Research Inc. is the Clinical Trial Division of North York Dermatology Clinic. North York Research Inc. is seeking an enthusiastic individual to join our team as a Clinical Research Assistant. This position has the potential of developing into a Clinical Research Coordinator role. **Responsibilities**: - Assist Clinical Research Coordinators in...

  • Clinical Research Associate

    23 hours ago

    Toronto, Ontario, Canada Pharma Medica Research Inc. Full time

    Pharma Medica Research Inc. is a leading contract research organization specializing in early phase clinical trials.About the JobWe are seeking a part-time Clinical Research Associate - Blood Collection Specialist to join our team.Job DescriptionThe primary responsibility of this role is to perform clinical procedures, including blood sample collection,...

  • Marketing Research Associate

    5 months ago

    Toronto, Canada Environics Research Full time

    **Environics Offers**: Environics delivers evidence-based solutions to clients working in a range of sectors and industries. Our team is drawn from a number of disciplines—from business and marketing to sociology and urban affairs. This mix makes Environics a creative and intellectually vibrant research consultancy, where methodological rigour and...

  • Research Interviewer

    5 months ago

    Toronto, Canada Decision Point Research Full time

    **Farsi Speakers **Required for a **Market Research Study** being conducted in the **Toronto Area**. We are conducting surveys with the Persian Community in Toronto. Training to be held in the Farsi language and discussion with our client in the Farsi language as well. Compensation is $25 per hour on a cash basis. **Job Type**: Part-time Pay: $25.00 per...

  • Clinical Research Associate

    22 hours ago

    Toronto, Ontario, Canada Everest Clinical Research Services Inc Full time

    Everest Clinical Research Services Inc. is a renowned full-service contract research organization (CRO) providing expertise-based clinical research services to pharmaceutical, biotechnology, and medical device industries worldwide.We serve top companies and collaborate with cutting-edge drugs, biologics, and medical devices in development.The company has...

  • Executive Support Specialist

    6 days ago

    Toronto, Ontario, Canada Access Research Full time

    Job Description:We are seeking a highly organized and detail-oriented Executive Support Specialist to join our team at Access Research. As an Executive Support Specialist, you will play a vital role in ensuring the smooth day-to-day operations of our office.About the Role:The successful candidate will be responsible for providing administrative support to...

  • Manager, Customer Research

    5 months ago

    Toronto, Canada Canadian Tire Corporation Full time

    **What you'll do** As Canadian Tire Corporation continues its mission of being customer obsessed and making data driven decisions using customer insights, the Customer Research team plays a crucial role in providing qualitative and quantitative research services across the organization. This includes quarterly tracking, category research, custom ad-hoc...

  • Research Insights Specialist

    23 hours ago

    Toronto, Ontario, Canada Rakuten Kobo Full time

    At Rakuten Kobo, we are seeking a highly skilled Research Insights Specialist to join our team. This role offers an excellent opportunity to work closely with the Research Manager and contribute to delivering high-quality research projects.As a Research Insights Specialist, you will provide essential support to the research team, helping execute and deliver...

  • Administrative Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada Access Research Full time

    At Access Research, we are seeking an Administrative Support Specialist to join our team. This role is responsible for providing administrative support to our staff, ensuring the smooth operation of our office.Key ResponsibilitiesDetermine and establish office procedures and routines to ensure efficient workflow.Provide exceptional customer service by...

  • Quantitative Research Specialist

    23 hours ago

    Toronto, Ontario, Canada Centre for Addiction and Mental Health Full time

    Job OverviewThe Centre for Addiction and Mental Health (CAMH) is seeking a highly skilled Quantitative Research Specialist to support a full-time, contract position until March 31, 2025. Reporting to the Senior Scientist in charge of the project, this specialist will be responsible for supporting quantitative research on adolescent substance use prevention...

  • AI Researcher

    1 month ago

    Toronto, Ontario, Canada PuroClean Certified Restoration Specialist of Auburn Full time

    Unlock Your Potential as an AI SpecialistAt IBM, we're revolutionizing technology sales with innovative teams dedicated to creating real-time solutions for complex business challenges. Collaborate with cross-functional teams including data scientists and project managers to ensure successful AI solution delivery.Key Responsibilities:Oversee AI solution...

  • Research Agreement Specialist

    3 weeks ago

    Toronto, Ontario, Canada University Health Network Full time

    About the Clinical Trial Agreements OfficeThe Clinical Trial Agreements Office is a key department within Research Legal at the University Health Network, responsible for facilitating approximately 2,000 contracts annually for research involving human participants. With thousands of research studies undertaken at UHN every year, the office plays a crucial...

  • Administrative Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Access Research Full time

    We are seeking an Administrative Support Specialist to join our team at Access Research. As an Administrative Support Specialist, you will be responsible for determining and establishing office procedures and routines, answering telephone and relay telephone calls and messages, and compiling data, statistics and other information.Key Responsibilities:Office...

  • Sales Growth Specialist

    1 month ago

    Toronto, Ontario, Canada Info-Tech Research Group Full time

    Sales Growth Specialists at Info-Tech Research GroupInfo-Tech Research Group is a dynamic and expanding IT research and advisory firm, dedicated to supporting IT professionals across the globe. We are seeking Sales Growth Specialists to enhance our team.Why join us?Our organization is committed to progress and innovation, consistently achieving annual growth...

  • Clinical Research Proposal Manager

    4 weeks ago

    Toronto, Ontario, Canada Everest Clinical Research Services Inc Full time

    Everest Clinical Research Services Inc - Clinical Research Proposal ManagerEverest Clinical Research Services Inc is a leading contract research organization (CRO) providing a wide range of clinical research services to the pharmaceutical, biotechnology, and medical device industries. We are seeking a highly skilled Clinical Research Proposal Manager to join...