Support Agent

2 weeks ago

SaintLaurent, Canada Livingston International Full time

**Support Agent**

Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

**Job Type**: Full Time

Location: QC St. Laurent Liesse Rd - CN026

**JOB SUMMARY**:
The Support Agent is accountable for providing clerical and administrative support services to a Brokerage Delivery Centre in a 24/7 client service work environment.

**KEY DUTIES & RESPONSIBILITIES**:

- Perform routine clerical duties such as data entry of multi-line/CCI entries, photocopying, faxing, filing.
- Request, receive or retrieve files or documentation from internal or external sources.
- Ensure stationery and office supplies levels are maintained.
- Prepare basic reports as required by Client Service Teams and Release Teams/Pools.
- Data entry processing of multi-line entries.
- Correct entry rejections, accounting entry reject corrections, credit/rebills and manual invoicing.
- Prepare basic forms on behalf of team or branch personnel.
- Identify opportunities for process and customer service improvements.
- Perform other related duties as assigned by management.
- Adhere to established policies and procedures.

**KNOWLEDGE & SKILLS**:

- Good interpersonal skills to deal effectively with team members and others within the organization
- Good verbal and written communication skills.
- Ability to meet deadlines
- High level of technical data entry skills
- Must demonstrate competent hands-on approach, flexibility, dependability, adaptability and reliability
- Professional attitude and image

**WORK EXPERIENCE - MINIMUM REQUIRED**:

- 6 months experience; preferably working in a service environment**EDUCATION**:

- Required: High School/GED or equivalent**CERTIFICATIONS DESCRIPTION**:
**COMPETENCIES**:

- Business Acumen and Straight Talk- Customer First Focus- Inclusion and Collaboration- Agility- Accountability- Leading and DevelopingAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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