Account Manager

2 weeks ago


Markham, Canada Aibao Insurance Full time

**Overview**:
Aibao Insurance is a licensed insurance brokerage in Ontario with a core team boasting over 20 years of experience. We are committed to delivering top-tier insurance solutions and outstanding customer service to our clients. As we continue to grow, we are seeking a **Account** **Manager of Customer Service Representatives** to lead our team and enhance our customer experience.

**Position Summary**:
As the **Account** **Manager of Customer Service Representatives**, you will oversee the front-line customer service team, ensuring a seamless and professional experience for clients. You will be responsible for training, mentoring, and managing the team, handling escalated inquiries, and implementing service improvement strategies.

**Key Responsibilities**:

- Lead, coach, and manage the customer service team to maintain high service standards.
- Handle escalated client concerns and complex cases efficiently.
- Manage policy renewals, endorsements, and claims-related inquiries.
- Oversee payment processing, documentation, and underwriting requests.
- Support new business initiatives, including cross-selling and upselling opportunities.

**Qualification**:

- Valid RIBO license required.
- Minimum of 3 years of experience in the insurance industry, with at least 1 year in a supervisory or managerial role.
- Strong leadership and team management skills.
- Excellent problem-solving, communication, and interpersonal abilities.
- Fluency in Chinese is required to serve our client base effectively.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

**Language**:

- Chinese (required)

Licence/Certification:

- RIBO License (required)

Work Location: In person


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