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Administrative Services Clerk

4 months ago

Mississauga, Canada Trillium Health Partners Full time

**Job Description**:
**Position**:Administrative Services Clerk

**Department**:Health Records

**Posting ID: 2024-38980**

**Status**:Temporary Part Time (12 months)

**Role Level**:AC02 ($22.28hr-$27.86hr)

**Shifts**: 8am -4pm

**Site**:Credit Valley Hospital

**Posted**:September 16,2024

**Internal Deadline**:September 23,2024

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission**:A New Kind of Health Care for a Healthier Community**

Our Values**:Compassion, Excellence, Courage**

Our Goals**:Quality, Access, Sustainability**

Our Enablers**:People, Education, Innovation, Research**

When we set out to build our vision and future, we connected with our community - patients, families, visitors, physicians, staff and volunteers. The foundational goals of our new strategic plan - quality, access and sustainability - anchor everything we do. Our mission for a new kind of health care is built on an inter-connected system of care organized around patients - inside and outside the hospital.

At THP, we are relentless in providing high quality, compassionate care to our communities and take great pride in fostering an inclusive and accessible environment and we are all accountable for contributing to a healthy, safe and respectful environment for healing and promoting excellence in patient care though advancing patient and staff safety. If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety we would like you to join our Better Together team

**JOB PURPOSE AND SUMMARY**

THP successfully implemented Epic as the THP’s integrated Hospital Information System (HIS) in October 2020, since then, a patient portal (MyChart) has been launched that gives patients access to their health information. The CSI team is within the Quality, Risk, and Practice Division and aims to improve the experience for both the patient and the healthcare team.

**Position Summary**:

- Processing patient records for scanning
- Responsible for the effective and efficient support of all internal and external customers requesting service through the MyChart Support general inbox
- Following support centre “scripts” when handling different questions related to MyChart
- Providing appropriate advice and direction to patients and hospital staff on MyChart
- Maintaining Log Sheet of calls, including call resolution
- Assist with end of shift report preparation
- Ability to work at multiple sites
- Other duties as assigned by management
- Responsible for promoting confidentiality & privacy awareness
- Exercises judgement and resolves issues
- Builds relationships with our internal and external customers
- Accountable for productivity and accuracy
- Has an understanding of and demonstrates the strategic priorities and core commitments

**Key Qualifications**:

- Post
- Secondary School Graduate from approved Health Information Management, healthcare or IT preferred.
- Previous experience in a high-volume call centre environment is an asset
Advanced understanding of health records, registration policies, procedures and practices
- Previous experience in a hospital environment an asset
- Demonstrated effective customer service focus is required
- Must possess strong communication and interpersonal skills to respond to staff
- Good interpersonal, decision making, organizational, problem solving and analytical skills
- Ability to work independently, under pressure, prioritize, concentrate for long periods of time
- Attention to detail and Ability to manage workload in a fast-paced multi-task environment
- A professional and friendly attitude that reflects a true customer service orientation, combined with a positive work performance and satisfactory attendance record
- Exceptional communication, teamwork and analytical skills- Where these factors are relatively equal seniority shall govern providing the successful applicant._

**Notes to applicants**:
Trillium Health Partners (THP) is committed to addressing racism and discrimination and reducing

inequities in the health system. We value inclusion and diversity and recognize that our

organizational culture needs to be equitable to contribute to better outcomes for the

community and to achieve ‘A new Kind of Health Care for a Healthier Community’.

Recognizing this mission could not be realized without also assessing and investing in our

internal practices, culture and processes. We are building an organization where everyone at

THP feels they belong, their voice matters, and contributes to our collective success. W