Customer Experience Associate
3 weeks ago
413338BR
Retail Banking - Customer Service
Sooke, BC
July 5, 2023
Company Overview
Department Overview
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.
We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.
Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.
**Job Description**:
In this role, you will:
- Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers’ concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
**Requirements**:
- High School Diploma with over 1 year of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment
- Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
Hours
22.5
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
-
Sales Associate, Sooke, Non-mgmt
1 month ago
Sooke, Canada The Source (Bell) Electronics Inc. Full time**Req Id**:407355 At The Source, we believe that the right tech makes all the difference and exist to help Canadians discover the endless possibilities of tech. We carry the latest tech, offer advice across all categories and networks, and put our customers first to ensure they find the right tech for them. Every day our Associates across the country help...
-
Customer Service
1 month ago
Sooke, Canada Suds & Pups Auto and K9 wash Full timeSuds & Pups is looking for someone that likes working in customer service and enjoys working outside. Job duties include opening and closing ,cleaning and maintaining the wash bays. Learning how to service the carwash equipment and soaps. **Job Type**: Part-time Part-time hours: 18 per week **Salary**: From $16.50 per hour Schedule: - Day shift Ability...
-
Customer Service Representative
1 day ago
Sooke, Canada West Coast Super Storage Ltd Full timeWest Coast Super Storage is located in Sooke, BC. We provide a full range of storage solutions for our customers. We are looking for a customer service representative who enjoys working with people in a positive work environment. You will be required to determine the storage needs of customers to provide them with the best available services we...
-
Client Care Representative
1 month ago
Sooke, Canada Hub International Full timeHi, we’re HUB! We are proud to be ranked 5th among the world’s largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world...
-
Food Merchandiser
5 days ago
Sooke, Canada Shoppers Drug Mart Pharmaprix Full timeJoin a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. **Why this role is important?** **DUTIES & RESPONSIBILITIES**: **MERCHANDISING**: - Organize backroom product and follow Backroom Inventory Management (BIMI) processes - Uses PDT and...
-
Pharmacy Assistant
2 days ago
Sooke, Canada Shoppers Drug Mart Pharmaprix Full timeJoin a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. **Why this role is important?** **SUMMARY**: To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and...
-
Post Office Clerk
5 days ago
Sooke, Canada Shoppers Drug Mart Full timeJoin a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To provide prompt and superior customer service at the retail postal outlet. Maintain excellent customer service and checkout area ...
-
Assistant Front Store Manager
5 days ago
Sooke, Canada Shoppers Drug Mart Full timeJoin a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store...
-
Food Merchandiser
5 days ago
Sooke, Canada Pharmaprix Full timeJoin a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? DUTIES & RESPONSIBILITIES: MERCHANDISING: Organize backroom product and follow Backroom Inventory Management (BIMI) processes Uses PDT and MMS...
-
Cashier
2 days ago
Sooke, Canada Shoppers Drug Mart Pharmaprix Full time**Location**: 6660 Sooke Rd, Unit 4000, Sooke, British Columbia, V9Z 0A5 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast,...
-
Building Official I or Ii
1 month ago
Sooke, Canada District of Sooke Full time**“Where the Rainforest Meets the Sea”** **District of Sooke** **Building Official I or II**: **(Auxiliary Pool)** A small town with a big heart - filled with smiling faces. Sooke embraces our natural assets including local parks, trails, waterways and oceanfronts; we honour the history of the lands of the T’Sou-ke and Sc’ianew (Cheanuh) First...
-
Marine Technician
7 days ago
Sooke, Canada Propulsion Marine Ltd. (Vancouver Island) Full timePropulsion Marine located right on the water in beatuiful Sooke, BC is currently seeking qualified Marine Technicians to join our team. We are a fast growing Marine Repair business with a large boat yard, service dock and boat launch ramp all on site. We work on everything from large yachts right down to small pleasure boats. We are your one stop shop for...
-
Chief Building Official
1 month ago
Sooke, Canada District of Sooke Full time**“Where the Rainforest Meets the Sea”** **District of Sooke** **Chief Building Official**: A small town with a big heart - filled with smiling faces. Sooke embraces our natural assets including local parks, trails, waterways and oceanfronts; we honour the history of the lands of the T’Sou-ke and Sc’ianew (Cheanuh) First Nations within the Coast...
-
Dental Assistant
7 days ago
Sooke, Canada SunRiver Dental & Implant Centre Full time**urgently hiring** **SunRiver Dental in Sooke **looking to add an Assistant to our team, as we prepare to bring on a new associate! If you have a passion for your trade and patient care, we'd love to hear from you. *DA's welcome to apply Whether you live close by or are making the beautiful and quick 20 min, traffic jam free, commute from the...
-
Certified Dental Assistant
1 week ago
Sooke, Canada SunRiver Dental & Implant Centre Full time**With a new year, comes new opportunities! Thinking of making a change?** **SunRiver Dental in Sooke** looking to add a CDA to our team, as we prepare to bring on an associate. If you have a passion for your trade and patient care, we'd love to hear from you! Whether you live close by or are making the beautiful and quick 20 min, traffic jam free, commute...
-
Clinical Counsellor
4 weeks ago
Sooke, Canada Sooke Family Resource Society Full timeSooke Family Resource Society Job Posting 08-23 - Clinical Counsellor We are currently seeking a temporary **Clinical Counsellor **to join our team. All employees of Sooke Family Resource Society are dedicated to serving the community and committed to supporting the society’s mission statement. **Mission statement**:We provide people of all ages and...
-
Technical Director
1 week ago
Sooke, Canada Sooke Soccer Club Full timePOSITION: Technical Director LOCATION: Sooke, British Columbia REPORTS TO: President and/or Technical Committee TERM: Contract Position SALARY: dependent on experience and qualifications and opportunities for commissions CLOSING DATE: Open until filled Sooke Soccer Club is based in Sooke, British Columbia. The club has a rich history of amateur soccer...
-
server - food and beverage services
1 month ago
Sooke, Canada 1355275 B.C. Ltd. Full timeEducation: No degree, certificate or diplomaExperience: Will trainTasksAddress customers' complaints or concernsPrepare and serve specialty food at customers' tablesDescribe menu items including daily specials for customersClear and clean tables, trays and chairsServe food and beveragesTake orders and relay to kitchen and bar staffProvide customer...
-
server - food and beverage services
1 month ago
Sooke, Canada 1355275 B.C. Ltd. Full timeEducation: Expérience: EducationNo degree, certificate or diplomaTasksAddress customers' complaints or concernsPrepare and serve specialty food at customers' tablesDescribe menu items including daily specials for customersClear and clean tables, trays and chairsServe food and beveragesTake orders and relay to kitchen and bar staffProvide customer...
-
Insurance Advisor
1 month ago
Sooke, Canada Western Financial Group Full time**Truthfulness | Fairness | Value | Loyalty** As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in our Guiding Principles, Truthfulness, Fairness, Value, and Loyalty. We take care to deliver the right insurance solution every time so our customers can...