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Work at Home Remote Customer Care Representative

1 week ago


Remote, Canada Teleperformance Full time

Overview:
We are looking for talented customer care specialists, passionate about customers to join our team.

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

**What we offer**:

- Work from the comfort of your home
- Competitive compensation package which includes an additional premium for a second language
- Medical and dental benefits plans, as well as Employee Assistance Program
- Paid Training
- Employee Referral program - $500.00 for every referral hired
- Discounts/perks-gym membership, Costco, etc.
- Internal career advancement opportunities

Visit our careers page to see more career opportunities and learn about us

RM

Qualifications:

- A minimum of 1 year call centre experience
- Ability to multi-task well
- Excellent active listener
- Excellent verbal and written communication skills in both French and English
- High School Diploma or GED.
- Must be 18 years of age or more and legally eligible to work in Canada full-time.

**Responsibilities**:

- Work collaboratively as a team with a goal to achieve a high-quality standard.
- Ability to connect with customers through conversations and provide needed support
- Build trusting relationships with customers understanding their needs.
- Proactively offer appropriate solutions that create high customer satisfaction.
- Exercise patience and empathy while resolving customer concerns.
- Adhere to our client’s policies, procedures, and industry compliances.