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Program Officer

4 months ago

Gatineau, Canada Employment and Social Development Canada Full time

Employment and Social Development Canada - Skills and Employment Branch / Labour Market Information
Gatineau (Québec)
PM-02
$67,330 to $72,544
For further information on the organization, please visit Employment and Social Development Canada

**Closing date: 21 May 2024 - 23:59, Pacific Time**

**Who can apply**: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

**Important messages**:
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Written communication will be evaluated throughout the process (the answers you will provide to the screening questions, written exam).

✔ HOW TO APPLY?
- Indicate the name of the employer where the experience was acquired.
- Indicate the period of time in which you have held the position (MM-YYYY to MM-YYYY).
- Indicate the title of the position held.
- Provide concrete examples of the tasks you have completed which show how the experience was acquired.

LACK OF CONCRETE EXAMPLES AND DETAILS MAY RESULT IN YOUR APPLICATION BEING REJECTED.

NOTES:

- Avoid only referring to information contained in your resume, as your resume will only be used as a secondary source of information.

**Duties**:
This position may require the use of a headset for prolonged periods, working in an environment that contains background noise and constant exposure to a computer screen.

**Work environment**:
The employees of the Call and Processing Centre in Job Bank fall under the Treasury Board Secretariat exemption work arrangement. They are currently working remotely (from their home). In keeping with the updated Treasury Board Secretariat (Employer) guidelines, beginning in September 2024, employees will begin their transition to a hybrid work arrangement consisting of a minimum of three days in office per week, or 60% of a regular or part-time weekly schedule, with full implementation no later than September 2025.

The work environment is attractive to people who are:

- highly motivated
- quick learners
- quality oriented
- customer focused, and
- able to thrive in a fast paced, high volume environment.

Working at ESDC, gives you the chance to help strengthen Canada’s economy, society and communities.

Did you know that in 2023, ESDC/Service Canada was recognized as one of Canada’s Top 100 Employers, Canada’s Top Family-Friendly Employers, Canada’s Top Employers for Young People and Canada’s Best Diversity Employers?

ESDC believes that our employees are the key to achieving our objectives. That is why we offer a positive work environment that is worthy of their commitment and professionalism. We promote career advancement by offering opportunities to develop and acquire new skills and knowledge. Given the Department’s size and mandate, employees have the opportunity to work on an array of topics. We encourage continuous training and embrace new technologies that allow us to increase efficiency and flexibility in our work environment.

We encourage and value diversity and inclusion of all people.

**Intent of the process**:
**Positions to be filled**: 5

**Information you must provide**:
Your résumé.

EDUCATION
A secondary school diploma or employer-approved alternatives.

The accepted alternative is a satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma.

Degree equivalency

EXPERIENCE
EX1. Experience following procedures or policies.
EX2. Experience in delivering client services, including obtaining information and providing explanations.

ASSET QUALIFICATIONS
EXPERIENCE
AEX1. Experience analysing information from a number of sources and making sound decisions.
AEX2. Work experience in a call center environment.

**The following will be applied / assessed at a later date (essential for the job)**:
Bilingual - Imperative (CBC/CBC)

Information on language requirements

ABILITIES AND SKILLS

A1. Ability to communicate effectively orally.

A2. Ability to communicate effectively in writing.

A3. Ability to effectively and efficiently use search engines such as Yahoo, Google or Bing.

A5. Ability to perform diagnostic information gathering.*
- The ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skilled questioning to draw out the

information needed.
- Identifies optimal information sources.
- Quickly identifies the specific information needed to clarify a situation or to make a decision.
- Gets more complete and accurate information, by checking multiple sources.
- Probes with tact and diplomacy to get the facts, when others are reluctant to provide full, detailed information.
- Makes effective u