Director of Support Services

3 weeks ago

Vancouver, Canada Three Links Care Society Full time

**JOB SUMMARY**

Reporting directly to the Chief Executive Officer and as a member of the Management and Executive Team, the Director of Support Services is responsible and accountable for the operations and management of Support Services (Maintenance, Housekeeping, Laundry, Dietary, and facility management) for the Care Centre with the goal to exceed client expectations and meet all local and provincial standards in health and safety as it pertains to each unit within the department.

**Support Services**
- Plans, schedules, prioritizes and reviews unit activities, services and projects for all units under the Support Services Department - Maintenance, Housekeeping, Laundry, facility management, and related contract services.
- Ensures that the Support Services Department’s operations comply with all required Health and Safety Standards.
- Prepares, administers, and controls budget for the Support Services Department.
- In consultation with the staff within Support Services, represents the interests of the department to internal and external stakeholders of the organization.
- Ensures the management of appropriate fiscal, human and material resources for Support Services.
- Ensures that Support Services Department’s equipment and supplies are used and stored in a safe and efficient manner and maintained in a proper working order.
- Recommends necessary documentation and reporting requirements to maintain effective, efficient information systems for Support Services.
- Liaises with the Director of Human Resources in the following functions for the staff of Support Services: selection, development, and performance management.
- Responsible for the timeliness and accuracy of the scheduling and the payroll process.

**Facility Management**
- Performs regular facility audits to ensure quality and licensing compliance
- Plans, schedules, prioritizes and oversees capital projects related to Three Links Care Centre,
- Responsible for the overall security systems at Three Links Care Centre.
- Exterior/landscaping

**Food Services**

In consultation with the Dietitian and Cook IV Supervisor
- Plans, develops, implements, monitors and evaluates the Nutritional Services Unit operating standards and systems in accordance with local and provincial standards;
- Ensures the nutritional and therapeutic requirements of the residents are met through appropriate menu planning, standardized recipes, food preparation processes, serving and storage systems in accordance with local and provincial standards;
- Develops and implements necessary documentation and reporting systems to maintain accurate records in accordance with required standards;
- Ensures that sanitation of the Nutritional unit and hygiene and health standards of personnel are maintained in accordance with local and provincial standards.
- Monitors services provided by Dietitian contracts for quality assurance.

**Management Team/Administration/Emergency Planning Chair**
- Chairs the Emergency Preparedness Committee.
- Plans and executes & evaluates emergency drills on a monthly basis
- Chair monthly EP meetings with team and maintaining EP procedure manual
- Ensure emergency supplies are maintained and operational
- Identifies, manages, monitors, and evaluates opportunities for process improvement.
- Participates in Accreditation, Quality Assurance, and Licensing Standards meetings.
- Participates as a member of the Executive and Management Team in the development, recommendation, implementation and evaluation of society policies and systems.
- Provides support, expertise, and guidance to members of the Executive and Management Team.
- Participate in the development, implementation and evaluation of the society’s strategic plan.
- Contributes in the development of Three Links Care Society goals and objectives as they relate to Board approved strategic direction.
- Participates in the Infection Control and Quality Improvement Committees.
- Participates in the Manager on-call role.
- Participates in relevant external meetings and Board Meeting
- Performs other related duties as assigned by the CEO.

**EDUCATION & EXPERIENCE**
- Baccalaureate degree in a related discipline and/or an equivalent combination of education, training and experience.
- Preferred to be eligible for/have membership in the Canadian Society of Nutrition Managers.
- Minimum of 7 years managerial experience in a facilities management, encompassing the additional scope of food services and laundry is ideal.
- Non-profit experience preferred.

**KNOWLEDGE AND ABILITIES**
- Strong management skills to lead, direct and motivate staff.
- Ability to organize and utilize resources, to **assess and assign priorities**, and to assist staff to accept the changing needs and priorities of the organization with flexibility.
- Strong interpersonal skills, including the ability to deal with staff in a fair and consistent manner, which also adheres to accepted labour relations concepts, practices and coll

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