Service/parts Advisor

2 days ago

Regina, Canada Dilawri Mitsubishi Full time

**REV UP YOUR CAREER** with Dilawri Group

Our team is expanding

Dilawri Group is now actively searching for a
**Service/Parts Advisor** to join our team at Dilawri Mitsubishi.

**ABOUT US**

Dilawri Group of Companies represents 76 dealerships nationwide with 8 dealerships and the Dilawri Collision Centre in Regina Dilawri Group offers a performance driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We strive to provide our employees with not just another job but a career. We offer a “promote from within culture”, training, solid pay plans, benefits and perks including employee incentives on vehicle purchases, parts and service.

**WHAT DILAWRI OFFERS YOU**
- Competitive compensation
- Generous benefit package
- Pension Plan
- Career growth opportunities
- Exclusive Dilawri Offers

**ABOUT THE ROLE**
- Responsible for welcoming customers and gathering the required information to identify the vehicle repair and maintenance work required. Advise customers on maintenance schedules, explain the importance of maintenance based on manufacturers recommendations, sells services, understands and applies factory and aftermarket warranties. Recommends additional services based on vehicle history, time and mileage and provide the finance office with warranty expiration information.
- Documents and completes a repair order, verifying customer information, preferred method of contact, vehicle information and concerns, accurate detailed price estimate, completes vehicle walk-around, checks vehicle history for open recalls and campaigns and provides customer with an expected time frame for completion.
- Verifies the scope of warranty coverage prior to the work being done and ensure appropriate approvals are obtained.
- Monitors the progress of the work and keeps customers informed regarding the status of their vehicle.
- Utilizes Dealer FX, CDK and MPI on all customer pay repair orders and accurately orders parts.
- Preparation and explanation of the work and charges to the customer.
- Efficiently help customers select parts and provide internal and external customers (retail and shop) with high quality service.
- Answer telephone calls, indicate prices and provide any other information.
- Take orders for parts by telephone, technician counter, retail counter, and wholesales accounts.
- Receive payments from retail customers.
- Handle customer complaints immediately and according to the dealership guidelines.

**ABOUT YOU**
- Must have a minimum of 2+ years of service/parts advising experience.
- Have a minimum of 2+ years of experience in the Automotive industry.
- Must have drivers license and clean drivers abstract.
- Strong knowledge of automotive parts and technical/mechanical repairs.
- Requires clear written and oral communication and a focus on excellent customer service. Must be able to interpret customers’ descriptions of their vehicle problems and translate into clear instructions for the technicians.
- Excellent organizational skills and an ability to effectively prioritize tasks.
- Must be able to effectively deal with customers concerns or complaints.
- Good understanding of the brand, maintenance, and warranty requirements.
- Ability to work independently and take self-initiative
- Flexible and open to change; take on special task as needed.
- Excellent time management skills and the ability to multi-task.
- Must be computer literate with an ability to use a variety of programs and learn new ones easily.
- Previous experience with CDK and Dealer FX is considered an asset

**_Give us the right attitude, we’ll give you the rest_

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