Residence Clerk

1 week ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 40

Salary Grade: Level K

Please note, this is an 8 month temporary full time contract opportunity with multiple vacancies available.

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
Housing and Ancillary Services is committed to providing a first-class residence experience for over 5,300 Western students while supporting the academic mission of the University and ensuring profitability and cost effectiveness of the divisional operation. We provide thriving residence communities which engage our diverse student population.

**Responsibilities**:
As part of our 24 hour/day staffing model, Residence Clerks provide front line service to students, parents, and guests at one or more of Western's Residences. Regular and frequent interactions with students at the front desk for room key replacement, mail pick-up, and general questions about Western and residence are the primary responsibilities of the role. Regular and frequent audits of the use of residence keys are critical to monitoring the security of the building. Residence Clerks are expected to be vigilant at all times. They are to watch who enters and exits the building are expected to report any suspicious activity to Residence Staff or Campus Police.

**Qualifications**:
**Education**:

- Secondary School Diploma

**Experience**:

- Minimum 2 years customer services experience

Knowledge, Skills & Abilities:

- Strong interpersonal/communication skills in order to deal with residents, guests, parents, etc.
- Good judgement and the ability to work in an environment where there are constant interruptions, and the potential for problems
- As the Residence Clerks work in a location that should be staffed 24/7, the ability to consistently work the assigned shifts is paramount. This includes the ability to share weekends and night shifts

**Union Statement**:
**Western Values Diversity**:
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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