Service Manager

4 months ago


Regina, Canada Capital Automotive Group Inc. DBA Capital Automall Full time

Company:
Capital Automotive Group Inc./ DBA Capital Automall

The Capital Automotive Group is seeking a driven and experienced Service Manager to lead our service department

This is an outstanding opportunity for a motivated individual passionate about the automotive industry and ready to make a significant impact on our business.

**Responsibilities**:

- Oversee the daily operations of the Service Department ensuring the safety, security, and efficiency of its operation
- Manage the dispatching of shop work with a focus on maximizing productivity, enhancing customer satisfaction, and supporting technician training
- Set department sales objectives and prepare annual forecasts and monthly profitability reports
- Lead, mentor, and manage all service staff, including service advisors and technicians, ensuring high performance and continuous development
- Establish compensation and commission programs that align with profit goals, fostering employee motivation and reducing turnover
- Ensure service operations are conducted in accordance with the highest customer service standards, striving to exceed the manufacturer's customer satisfaction index
- Address and resolve elevated customer issues or complaints, maintaining a strong customer relationship
- Collaborate with the dealership team to implement strategies that drive positive change and growth

At Capital, we understand the importance of family and work-life balance. We believe that our employees are our most valuable asset, and we strive to create a supportive and inclusive workplace. As such, we offer a variety of family-oriented programs, including:

- Prescription, Dental, Eye Care, Paramedical, Life insurance
- Short and Long term disability coverage
- Regular family-friendly social events
- Flexible work schedules to accommodate family commitments
- Maternity leave top-up program
- Employee and Family Assistance Program
- Competitive wage plan

**Requirements**:

- experience in a management role, preferably in automotive service management
- Strong leadership and team management skills, with a proven ability to mentor and develop staff
- Exceptional communication, interpersonal, and organizational skills
- Ability to prioritize and maintain professionalism during high-volume periods
- Self-driven to work independently with the ability to work effectively and collaboratively in a team environment
- Advanced decision-making and problem-solving abilities, especially during high-volume periods
- Working knowledge of automotive software such as Reynolds & Reynolds (ERA), ADP/CDK, or Tekion is an asset

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.



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