Front Desk Agent

3 weeks ago


Victoria, Canada Holiday Inn Victoria - Elk Lake Full time

Metropolitan Hospitality is a growing hotel and restaurant management company located on Vancouver Island, BC

Job Summary:
Duties
- Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision
- Check in/check out guests in a friendly and professional manner ensuring accuracy of all information/billing
- Greet guest immediately with a friendly and sincere welcome.
- Verify and imprint credit cards for authorization using electronic acceptance methods.
- Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear communication.
- Carry out all Guest Services and cashiering duties achieving accuracy and logical work sequence
- Handle guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
- Liaise with Housekeeping and Maintenance regarding the availability of rooms in order to contribute to the smooth running of the property and the satisfaction of our guests
- Be alert to/respond to guest needs ensuring special requests are dealt with or channeled through to the appropriate department with documentation and follow up as required.

**Requirements**:

- Prior experience in customer service or hospitality preferred
- Proficiency in multiple languages is advantageous
- Strong communication skills with the ability to interact effectively with diverse guests
- Knowledge of front desk operations and hotel procedures
- Proficient in Microsoft Office

**Job Types**: Full-time, Part-time

Pay: $20.00-$22.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift
- Morning shift
- Night shift
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-05-15


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