Front Desk Agent
3 weeks ago
Metropolitan Hospitality is a growing hotel and restaurant management company located on Vancouver Island, BC
Job Summary:
Duties
- Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision
- Check in/check out guests in a friendly and professional manner ensuring accuracy of all information/billing
- Greet guest immediately with a friendly and sincere welcome.
- Verify and imprint credit cards for authorization using electronic acceptance methods.
- Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear communication.
- Carry out all Guest Services and cashiering duties achieving accuracy and logical work sequence
- Handle guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
- Liaise with Housekeeping and Maintenance regarding the availability of rooms in order to contribute to the smooth running of the property and the satisfaction of our guests
- Be alert to/respond to guest needs ensuring special requests are dealt with or channeled through to the appropriate department with documentation and follow up as required.
**Requirements**:
- Prior experience in customer service or hospitality preferred
- Proficiency in multiple languages is advantageous
- Strong communication skills with the ability to interact effectively with diverse guests
- Knowledge of front desk operations and hotel procedures
- Proficient in Microsoft Office
**Job Types**: Full-time, Part-time
Pay: $20.00-$22.00 per hour
Expected hours: 32 - 40 per week
**Benefits**:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Evening shift
- Morning shift
- Night shift
- Overtime
- Weekends as needed
Supplemental pay types:
- Overtime pay
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Expected start date: 2024-05-15
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