Settlement Counsellor, Ask Community Information

2 weeks ago

Etobicoke, Canada LAMP Community Health Centre Full time

LAMP Community Health Centre is a multi-service, community based charitable organization that provides a wide range of programs and services to improve a person's health. LAMP uses a co-ordinated approach to connect people to medical services and other programs that build personal resources. By providing services that improve physical, emotional, social and economic well-being, people can better control their health and environment.

**Job Summary**

Working within program and funder objectives, the ASK Community Information Centre Program Assistant Settlement Counsellor works with the ASK Settlement Program to assist newcomers to Canada to adapt, integrate and make informed decisions about their settlement in Canada and life in our community.

The Assistant Settlement Counsellor provides needs assessment and referrals to appropriate services and programs based upon the clients’ identified needs and goals. Will also provide information and awareness services to support and assist them in coping with the problems and issues related to everyday living, being in a new country and Community, (i.e. housing, transportation, language, government, community, social and health services, rights and obligations, etc.) Service is client centred and provided both one-to-one and in groups.

The Settlement Program is a small, client-centred service that runs out of ASK, a program of LAMP Community Health Centre. The worker will be an active member of the ASK Team, but must be experienced and able to deliver quality and effective settlement services and achieve identified outcomes and deliverables.

The incumbent will ensure that all organizational policies are followed.

**Primary Responsibilities**
- Responsible for client service delivery and achievement of ASK/LAMP and funder outcomes/deliverables:

- Client service delivery.
- Newcomer groups.
- Client and program records, resources, and systems.
- Program related reporting to the funder and LAMP.
- Provides settlement services and support for newcomers to Canada, including case management and service delivery as assigned.
- Conducts client needs assessment, identifies priorities and develops a work plan with the client.
- Provides appropriate and useful information, orientation and support based upon each client’s identified needs to assist and support them in understanding and accessing services, in making informed decisions about their settlement, and to help them transition in settling and understanding life in Canada and our community.
- Provides appropriate and timely referrals to a wide range of community and government services and resources relevant to each client’s identified needs, challenges and goals.
- Provides basic employment information and counselling, assistance with form filling, informal counselling, interpretation/translation, advocacy and support as needed.
- Follows-up and monitors client’s progress, providing additional support and services, as needed.
- Plans, organizes, conducts and evaluates information/education workshops for newcomers, as assigned, as per funder criteria.
- Creates and maintains up-to-date client files and records. Maintains and inputs client data and services into statistical/data systems, including iCARE, as per Agency and funder criteria and best practices.
- Identifies and regularly reports on client profiles, program trends, needs and gaps in services. Prepares and submits monthly client and program progress reports, as required by the funder and agency to the Settlement Counsellor/Supervisor.
- Assists with client surveys, evaluation of service and satisfaction.
- Develops and maintains effective community collaborative relationships and/or programming.
- Develops and implements program promotion and community outreach.
- Knowledgeable about the wide range of other ASK programs and services and provides back-up and support to ASK Team, Programs and Services, as required.
- Provides administrative support and assists with special projects, events and reports, as required.
- Participates in ASK and LAMP staff meetings and events.

**Required Qualifications**
- Post-Secondary education in a related discipline, i.e. Social Services and/or Immigration/Settlement, or equivalent experience.
- Minimum of two years’ experience in front-line client settlement service delivery, with an in-depth knowledge/understanding of settlement issues, immigration and government and community services, resources and systems.
- Excellent client service delivery skills; needs assessment, interview, goal setting, effective communication, crisis intervention, follow-up, and problem solving skills.
- Demonstrated knowledge and commitment to anti-racism and anti-oppression/non-discrimination practices and service delivery; sensitivity and ability to work in a diverse, cross-cultural setting.
- Excellent communication skills, both verbal and written, with the ability to clearly convey information and ideas.
- Excellent interpers

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