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Manager, Major Case Office

4 months ago

Toronto, Canada AGCO Full time

**Job**: Manager, Major Case Office

**Division**: Operations Division / Operational Priorities, Planning and Performance Branch

**Level**: 11 ($93,989 to $117,495)

**Position Term**: Permanent, Full time

**Location**: Head Office

**Application Deadline**: April 25, 2023

The Alcohol and Gaming Commission of Ontario (AGCO) is a dynamic, innovative regulatory agency responsible for delivering comprehensive regulatory oversight of Ontario’s alcohol, cannabis, gaming and horse racing industries. We work every day to deliver first-class regulatory services to ensure the industries we regulate are conducted with honesty, integrity, and in the public interest.

Are you an energetic, experienced leader who gets excited about being part of transformative change? Do you have extensive experience in employing the principles of major case management to address high profile or complex issues faced by communities?

If you are ready to lead the AGCO’s efforts to embrace major case management, this opportunity may be for you
- Lead the ongoing delivery of the AGCO Major Case Management Mandate (MCM)
- Provide direct supervision, leadership and employee development of the staff assigned to the Major Case Office
- Be responsible for the effective leadership and oversight of regulatory investigations while providing strategic guidance to staff, on files and lead issue management of cases when MCM is applied
- Establish and maintain a partnership network of relationships with internal and external stakeholders
- Travel throughout the Province of Ontario
- Demonstrated experience leading the investigation of matters within the Ontario Major Case Management framework
- Successful completion of Major Case Management course through a recognized institution or equivalent experience
- Proven people management/team leadership skills
- Superior oral and written communication skills for effective consultation
- Excellent interpersonal skills including the ability to deal with contentious issues and the ability to establish effective working relationships with all levels of staff.
- Excellent professional judgment and the ability to make sound decisions when faced with difficult, confrontational and/or confidential situations
- Strong analytical skills and problem-solving capabilities
- Valid Ontario driver’s licence

The AGCO is an inclusive and equal opportunity employer.

Disability related accommodation during the recruitment process is available upon request.