Hotel Night Auditor

2 weeks ago

North Vancouver, Canada Lonsdale Quay Hotel Full time

The Lonsdale Quay Hotel, located at Northshore's vibrant waterfront, is currently seeking to hire a highly professional, ethical and customer service oriented, Hotel Night Auditor, to be a part of our front desk team.

**Full Job Description**

**Main Responsibilities**
- Process the night audit accounting functions according to hotel specifications.
- Report any variances to the Front Office Manager and Assistant Front Office Manager in a detailed and timely fashion.
- Adhere to all policies and procedures set forth by the Lonsdale Quay Hotel
- Balance the house and block rooms according to the standards set by the Lonsdale Quay Hotel
- Participate in and oversee the completion of the Front Office task list and special projects.
- Ensure that any guest concerns are resolved and addressed accordingly and handovers are communicated professionally and efficiently to the concerned shifts.
- Assists with training of new associates, if required.
- Adhere to all emergency procedures when called upon and protect the safety and security of hotel guests and associates.
- Assist the AFOM and FOM with other assigned duties.
- Adhere to and promote all company health and safety policies and procedures to ensure a safe work environment.
- Welcoming each guest to our hotel in the most professional and courteous manner.
- Perform a seamless and flawless check-in experience, collecting & confirming pertinent guest information and ensuring all requests and inquiries are promptly addressed.
- Perform a faultless departure process, settling final accounts, offering your personal assistance on future reservations, taking immediate ownership of any concerns and leaving a final impression that instills within the guest an eagerness to return.
- Communicate pertinent guest information and requests to the appropriate department for immediate action.
- Act as a knowledgeable hotel ambassador, responding to guest inquiries with ease & finesse.
- Maintain complete knowledge of all aspects of the hotel, including, however not limited to, features and services provided and their hours of operation, room types, layout and location.
- Ensuring that the cash count and all other transactions are balanced in accordance to the shift.
- Immediately take ownership of all guest issues as they arise, documenting and following through to their full resolution.
- Play a supporting role in accepting reservations inquiries during periods of high volume in the Reservations Department.
- Perform additional duties, as assigned by management.
- Must communicate with guests and staff in English language only.
- All hotel policies, rules and regulations are are followed

**JOB REQUIREMENTS**

**Qualifications**
- Minimum of 2 years Guest Service experience on a front desk or equivalent in a similar field.
- Minimum 1 year of hotel night audit experience.
- Demonstrated leadership qualities and the ability make decisions that balance value to our guests and profitability to the hotel.
- Scheduling flexibility and the ability to work more than 8 hours a day is required.
- Fluent in English, both verbal and written.
- Exceptionally knowledgeable of all hotel related information including: outlet hours of operation, outlet menus, meeting facilities, room and rate structuring and current promotion.
- Familiarity with all guest related activities and events available within and though outside agencies including: theater, sporting events, recreational activities and the arts.
- Monitors house accounts, adjusting weekly and balancing forward daily.
- Sorts shift work balancing adjustments, and charges making all necessary corrections.
- Maintains all necessary system backups daily (PMS, merchant interfaces, etc).
- Completes credit card balancing and processing in a timely manner, ensuring that work is transmitted daily and all back up filed properly.

Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices.
- Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
- Complies with Work Rules and Standards of Conduct.
- Works harmoniously and professionally with co-workers and supervisors.
- Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sigh

  • Hotel Night Audit/front Desk Agent

    4 days ago

    Vancouver, Canada Blue Horizon Hotel Full time

    The Blue Horizon is located in the heart of Robson Street is seeking a **Night Auditor/Front Desk** to join our team. Currently the job will be Friday and Saturday Night Audit shifts with potential for other day, evening or morning shifts in the upcoming months. Our 215 guest rooms are all corner rooms due the cruciform shape of the hotel, many with...

  • Full Time Night Auditor

    2 weeks ago

    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Night Auditor** **REPORTS TO**:Front Desk Manager** **LOCATION: Novotel Toronto** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** At Novotel Toronto our role is to provide top notch service. We have perfected the extended-stay experience to ensure a “home away from home” feel. That’s where you come in. When you’re part...

  • Guest Services Agent/night Auditor

    4 days ago

    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent/Night Auditor** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent/Night Auditor is responsible to ensure guest...

  • Guest Services Agent/night Auditor

    1 day ago

    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent/Night Auditor** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent/Night Auditor is responsible to ensure guest...

  • Relief Night Auditor

    1 day ago

    Vancouver, Canada Hotel Blu Vancouver Full time

    As a member of Hotel BLU's night audit team you will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to...

  • Relief Night Auditor

    6 days ago

    Vancouver, Canada Rosedale on Robson Suite Hotel Full time

    Rosedale on Robson Suite Hotel - Front-line - Full Time | - Permanent - 838 Hamilton Street Vancouver - 1 position available - Assessible Employer: No - Open to International applicants with valid Canadian Work permits: Yes Posted on May 26, 2023 The Rosedale on Robson Suite Hotel is seeking team members for the guest services area. We are seeking team...

  • Hotel Night Audit/front Desk Agent

    6 days ago

    Vancouver, Canada Blue Horizon Hotel Full time

    Our 215 guest rooms are all corner rooms due the cruciform shape of the hotel, many with spectacular panoramic views of our beautiful city. We value delivering excellent guest service experiences, team work, a respectful workplace and consistent processes. **JOB REQUIREMENTS**: - Proven hotel front desk skills and a ability to deliver welcoming...

  • Guest Services Agent/relief Night Auditor

    1 week ago

    Vancouver, Canada Hotel Blu Vancouver Full time

    As a member of Hotel BLU Guest Services Team, you will be offering genuine hospitality and personalized upscale service in a warm and welcoming environment. You will be responsible for attending to the day to day front of house operation, as well as conducting a nightly audit, balancing and consolidating departmental ledger accounts, and preparing various...

  • Full Time Night Auditor

    5 days ago

    Vancouver, Canada Hampton Inn Downtown Vancouver Full time

    **About us** Hampton Inn and Suites Downtown Vancouver We are seeking a Part Time or Full Time Night Auditor to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. **Responsibilities**: - Register and assign rooms to guests - Confirm phone and online reservations - Respond to guest...

  • Hotel Guest Service Agent

    1 day ago

    Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Internal Auditor

    3 days ago

    Vancouver, Canada Coast Hotels Full time

    Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Internal Auditor will contribute to the overall success of Coast Hotels by providing highly specialized technical expertise for an independent assessment...

  • Night Auditor

    6 days ago

    Vancouver, Canada Marriott International Full time

    **Additional Information** Full-Time, Overnight Shift **Job Number** 23060614 **Job Category** Finance & Accounting **Location** Metropolitan Hotel Vancouver, 645 Howe Street, Vancouver, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Check figures, postings,...

  • Assistant Front Office Manager/ Night Manager

    2 days ago

    Vancouver, Canada Rosewood Hotel Georgia Full time

    The Assistant Front Office Manager/Night Manager is responsible for the management of all aspects of the Front Desk functions in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff. **Responsibilities**: - Maintain complete knowledge of, and comply with, all...

  • night clerk supervisor

    Found in: Talent CA 2 C2 - 1 week ago

    Vancouver, Canada Best Western Plus Sands Hotel Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsWork settingHotel, motel, resortTasksCo-ordinate activities with other work units or departmentsPerform same duties as workers supervisedPrepare and submit reportsCo-ordinate, assign and review workHire and train staff in job duties, safety procedures and company...

  • night clerk supervisor

    Found in: Talent CA 2 C2 - 3 days ago

    Vancouver, Canada Best Western Plus Sands Hotel Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork settingHotel, motel, resortTasksCo-ordinate activities with other work units or departmentsPerform same duties as workers supervisedPrepare and submit reportsCo-ordinate, assign and review workHire and train staff in job duties, safety procedures and company policiesPersonal...

  • Night Auditor/front Desk Agent

    5 days ago

    North Bay, Canada Homewood Suites by Hilton North Bay Full time

    **MUST CURRENTLY RESIDE IN NORTH BAY** **RESPONSIBILITIES INCLUDE BUT NOT LIMITED TOO**: - Administer all night audit functions - Balance all revenue and settlement accounts nightly - Ensure that all daily transactions are reconciled and accounted for in accordance with set policies and procedures - Maintain files and reset the system for the next day of...

  • hotel front desk clerk

    Found in: Talent CA 2 C2 - 7 days ago

    Vancouver, Canada St Regis Hotel Full time

    Work Term: PermanentWork Language: EnglishHours: 40 hours per weekEducation: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsWork settingHospitality industryUrban areaHotel, motel, resortRelocation costs covered by employerTasksRegister arriving guests and assign roomsProcess group arrivals and departuresTake, cancel and...

  • hotel front desk clerk

    Found in: Talent CA 2 C2 - 3 days ago

    Vancouver, Canada St Regis Hotel Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 40 hours per weekEducation: Expérience: EducationSecondary (high) school graduation certificateWork settingHospitality industryUrban areaHotel, motel, resortRelocation costs covered by employerTasksRegister arriving guests and assign roomsProcess group arrivals and departuresTake,...

  • Server Assistant

    4 days ago

    Vancouver, Canada Wedgewood Hotel & Spa Full time

    Bacchus Restaurant & Lounge at the Wedgewood Hotel & Spa has an amazing career opportunity as a full time Server Assistant with the opportunity to expand into Banquet Serving. This position encompasses all aspects of guest service. Your warm, personal attention provides a memorable lasting impression for guests of our restaurant and lounge, making them feel...

  • Banquet Server

    6 days ago

    North Vancouver, Canada Pinnacle Hotel At The Pier Full time

    General Pinnacle Hotel at the Pier a unique, boutique style property at the foot of Lonsdale, near the Quay. Banquet Server, as an ambassador for the Hotel and must be a multi-functional individual with an attention for the finer details. Duties Ø Provide excellent guest service in F&B functions and meeting events Ø Set up and tear down Ø Help...