Fire Dispatcher and Eligibility List

3 weeks ago

Campbell River, Canada City of Campbell River Full time

**General Accountability**:
**Purpose and Scope**
Reporting to the Assistant Chief - Fire Dispatch & Emergency Program the Fire Dispatcher answers emergency and non
- emergency calls by telephone, radio, fixed alarm, and 911 communications equipment and dispatches appropriate Fire
Resources as outlined in Policies and Operational Guidelines.

**Nature and Scope of Work**:

- Receives incoming emergency and non-emergency calls and dispatches units and personnel according to Fire
- Department Policy and Operational Guidelines.
- Performs office and clerical duties.
- When units have been dispatched, the dispatcher monitors all radio traffic, contacts outside agencies as required
- and maintains communication between units, personnel, and Incident Command.
- Interacts with other agencies including Police, Ambulance, Coast Guard, CANUTEC, etc.
- Records communications by electronic and in written/printed form, assists in preparation of reports, entering and

collating of operational and administrative statistics, general filing and typing of correspondence, records, and
reports.
- Performs other related duties as assigned.

**Necessary Qualifications**
**Technical Knowledge/Skills**:

- Knowledge of the functions and operations of an Emergency Communications Centre and its related equipment

and capabilities.
- Understanding of Radio Systems.
- Skilled in the use of Microsoft Word, Excel, and PowerPoint, as well as departmental specific software
- Skilled in modern office procedures and practices.
- Sound knowledge of English language for spelling and proper word usage.
- Knowledge of community and cultural issues, with focus on providing equitable service to all people while
- respecting diversity.
- Able to successfully attain (and maintain) a clear criminal record and vulnerable sector check prior to

commencement of employment.
**Key Competencies**:
**Key Competency Job Specific Requirements**
Accountability & Reliability Takes personal ownership and responsibility for the quality and

timeliness of work, paying attention to small details to independently
produce consistent high-quality results.

Adaptability & Flexibility Flexible and comfortable adapting to respond to changing conditions,

Job Description - Fire Dispatcher

priorities and work requirements. Handles multiple tasks
simultaneously while sustaining a high level of attention and focus.

Communication Listens effectively to retain and relay accurate information received
under stressful conditions, often with background noise. Speaks
English clearly and concisely, communicating effectively verbally and
in writing.

Continuous Development Recognizes the value of ongoing learning and development and takes
steps to foster continuous learning and performance improvement.

Decision Making & Problem Solving Is able to analyze situations, diagnose problems and make effective
decisions without hesitation in complex or ambiguous circumstances.

Planning & Organizing Organizes own time effectively and plans ahead to meet identified
priorities.

Professionalism Works with the public and team members in a professional,
empathetic, calm and courteous manner. Maintains confidentiality of
information. Able and willing to contribute to maintaining a respectful,
safe and supportive work environment that embraces diversity, along
with treating everyone with courtesy, dignity and fairness.

Risk Management Identifies and responds to internal and external risk factors, while
and others.

Stress Tolerance Maintains effective performance under pressure, exercising good
judgement and making sound decisions in stressful and/or emergency
situations, in a manner that is acceptable to others and the
organization.

Teamwork Fosters effective working relationships by working willingly and
cooperatively with team members to achieve group and
organizational goals.

**Education/Certification/Licences**:

- Completion of Grade 12 or equivalent.
- Radio Operators Licence (Marine, Land or Aeronautical will be accepted).
- Must possess and maintain a valid BC driver’s licence and produce and maintain a clean driver’s abstract, as per

City policy.
**For External Hire**:

- Basic proficiency in MS Word and Excel (65% minimum on administered exam).
- Occupational First Aid Level 1 (St. John Ambulance or equivalent).
- Clear RCMP Criminal Record & Vulnerability Check.
- Normal Hearing - Current satisfactory hearing audiometric test.
- Legally entitled to work in Canada.
- Achieve the pre-determined passing grade in Critical Testing.
- Achieve the pre-determined passing grade in Multitasking Skills and Abilities Testing.
- Achieve the pre-determined required results on Psychometric Testing.
- Pre-employment Physical Fitness Assessment.
- Pre-employment Medical Examination.

**Preferred Training & Experience**
- Experience as an Emergency Service Dispatcher.
- Recognized training for Emergency Dispatchers (i.e. College/University Certificate).
- Fire or other Emergency Services tra

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