Client Technology Product Configuration Specialist

2 weeks ago


Remote, Canada BCD Travel Corporate Full time

**Do you want to act as a trusted advisor to the customer and guide the customer through Client Technology projects? This role offers you an exciting client facing opportunity within the international environment of business travel.**

**Client Technology Product Configuration Specialist (Remote)**
- Full time, Canada_

In this role you will be part of a virtual team of System Administrators across the world you help our users and Site Administrators on managing configuration changes and complex incidents. You will consult available documentation and process description to make sure the correct answer is given.

**As a**
***
**Client Technology Product Configuration Specialist**
**,**
**you will**
- Validate, review, and monitor escalation processes from the Site Administrators
- Solve incidents if possible and communicate the solution to the Site Administrators or the customers
- Complete the incident registration with all the technical information to allow escalation to the supplier
- Modify configurations of online sites for OBT, Portal, TSA and TSPM
- Test the modifications and document the results before closing or forwarding the incident
- Escalate the case to the vendor or development team

**About you**
- Experience in the travel industry and Site Administrator knowledge
- Excellent spoken and written language skills, also in English
- Good knowledge of systems GDS Sabre
- Experience in Agent & Client facing Travel Technology
- Team player with great empathy for customer needs

**About us**
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

**Your life at BCD**

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it Hear why people join BCD and more about the great perks of Life at BCD.

**You’ll be offered**
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
- We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply._

**_____________________________________________**

**Voulez-vous agir en tant que conseiller de confiance pour le client et guider le client à travers les projets de technologie client? Ce rôle vous offre une opportunité passionnante face aux clients dans l’environnement international des voyages d’affaires.**

**Spécialiste de la configuration de produits de technologie client (à distance)**
- Temps plein, Canada_

Dans ce rôle, vous ferez partie d’une équipe virtuelle d’administrateurs système à travers le monde, vous aiderez nos utilisateurs et administrateurs de site à gérer les modifications de configuration et les incidents complexes. Vous consulterez la documentation disponible et la description du processus pour vous assurer que la bonne réponse est donnée
_._

**En tant que spécialiste de la configuration de produits technologiques clients, vous**
- Valider, examiner et surveiller les processus d’escalade des administrateurs de site
- Résoudre les incidents si possible et communiquer la solution aux administrateurs du site ou aux clients
- Complétez l’enregistrement de l’incident avec toutes les informations techniques pour permettre l’escalade au fournisseur
- Modifier les configurations des sites en ligne pour OBT, Portal, TSA et TSPM
- Testez les modifications et documentez les résultats avant de fermer ou de transférer l’incident
- Faire remonter le dossier au fournisseur ou à l’équipe de développement

**À propos de vous**
- Expérience dans l’industrie du voyage et connaissances en tant qu’administrateur de site
- Excellentes compétences linguistiques parlées et écrites, également en anglais
- Bonne connaissance des systèmes GDS Sabre
- Expérience dans la technologie de voyage orientée agent et client
- Joueur d’équipe avec une grande empathie pour les besoins des clients

**Qui sommes-nous**

Nous sommes un leader du marché de la gestion des voyages : nous aidons les gens et les entreprises à voyager intelligem



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