Visitor Services
2 months ago
**Job Information**
Job Requisition ID: 63719
Ministry: Environment and Protected Areas
Location: Calgary
Full or Part-Time: Full-Time
Hours of Work: Up to 36.25 hours per week
Permanent/Temporary: Temporary (Seasonal WAGE)
Scope: Open Competition
Closing Date: October 28, 2024
Classification: Administrative Support 3 (013ASA)
**Salary**: $22.00 to $26.77 per hour
There is an additional 11.2% added to the hourly rate in lieu paid holidays and vacation:
- 5.2% of regular wage earnings instead of paid holidays
- 6% of regular wage earnings instead of annual vacation pay
We work to protect and enhance Alberta’s environment and ecosystems to ensure a sustainable future, making life better for Albertans.
**Role Responsibilities**:
- The Visitor Services role, reporting to the Bow Habitat Station (BHS) Marketing and Visitor Services Coordinator, is focused on visitor engagement and experiences of all ages and abilities to deliver essential environmental education messages through BHS programs, services, events and activities.
Key responsibilities include:
- Crafting exceptional visitor experiences at every touchpoint of their customer journey from online to on-site.
- Processing admission, equipment rentals, café and gift shop sales, and managing and maintaining inventories of required resources.
- Facilitating bookings.
- Collecting visitor feedback and data.
- Supporting with the marketing of all programs, events and activities through content creation in all forms.
This position collaborates with a larger front-line team and adheres to established policies and procedures to ensure quality and consistency in visitor services.
As a Visitor Services representative, you will lead the delivery and support the development of Bow Habitat Station’s front-line visitor services by providing professional, friendly, and accurate information. Through various communication pathways and channels, you will lead the charge on implementing BHS’ Visitor Services Strategy that goes beyond ticket sales and loyalty programs, and aims to foster community and lifelong connections with Alberta’s environment.
You will also:
- Analyze and troubleshoot operational issues, implementing effective solutions while monitoring visitor services policies and maintaining point-of-sale systems.
- Deliver public programs and educational messages, including fish feeding activities and Fish Hatchery Tours, while collecting feedback and statistics to enhance service quality.
- Collaborate with the broader BHS team to maintain program resources, and develop educational content aligned with environmental education strategies.
- Ensure a positive visitor experience by maintaining knowledge of BHS programs, monitoring displays, and assisting and training volunteers.
- Foster positive relationships with coworkers, visitors, and stakeholders, uphold Alberta public service (APS) quality service standards, and engage in ongoing learning and special projects as directed.
This multifaceted role requires a dedicated individual who is an exceptional communicator and able to adapt in a changing environment while being committed to providing exceptional service to all visitors.
Please**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
This link will assist you with understanding competencies:
- ** Agility**: The capacity to anticipate, evaluate, and swiftly adapt to shifting priorities, maintain resilience during uncertain times, and excel in a dynamic work environment.
- **Building Collaborative Environments**: Taking the lead in creating conditions and atmospheres that foster effective collaboration, enabling individuals to work together productively to achieve shared objectives. Demonstrates respect for others’ input and expertise and is willing to learn from others by encouraging open and considerate discussion of issues.
- **Systems Thinking**: Recognizing that tasks performed within the Alberta Public Service (APS) are part of a broader, interconnected environment. It is essential to comprehend that activities within one segment of the APS can have far-reaching impacts on other groups and projects, both within and outside the organization. Systems thinking helps us consider these wider consequences and connections.
- **Creative Problem Solving**: The ability to evaluate options and consequences in novel ways to develop innovative solutions and achieve desired outcomes.
- **Drive for Results**: Effectively sets goals to prioritize work, and proactively seeks advice or guidance when needed. Recognizes program objectives and ones’ own contributions through service delivery, performance, and interpersonal interactions to ensure future success.
- **Develop Self and Others**: Takes initiative to stay c
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