Dispatcher

7 months ago

Dorval, Canada Newrest Full time

**Responsabilités**:
Assigner les camions, les vols et les chargements aux chauffeurs, maintenir un contact radio/téléphonique constant avec l'équipe en service.
Coordonner les opérations avec les régulateurs de l'aéroport et gérer tous les ajustements d'urgence.
Se rendre physiquement sur l'aire de trafic lorsque cela est nécessaire pour guider les chauffeurs qui en ont besoin.
Remplacer occasionnellement les chauffeurs de camion en cas de pénurie de main-d'œuvre.
Recevoir les appels entrants, se coordonner avec le personnel et les cuisines pour s'assurer que les chariots sortants sont à l'heure.
Surveille les ordinateurs pour déterminer les heures d'arrivée des vols afin d'organiser la rencontre des chauffeurs avec les avions pour le déchargement/chargement.
Fournir des informations précises et opportunes aux superviseurs/responsables des transports.
Coordonner avec les planificateurs de repas les irrégularités et les changements.
Participer au chargement/déchargement des camions afin d'aider les chauffeurs à livrer à temps.
Maintenir la propreté de l'espace de travail, des quais de chargement et de l'équipement en respectant les règles.
Respecter toutes les règles de sécurité et les normes de l'entreprise
Porter l'uniforme et les chaussures de sécurité pendant le travail
Vérifier la conformité des documents relatifs à la santé, à la sécurité et à la sécurité alimentaire.
Signaler / Communiquer tout dysfonctionnement à la hiérarchie et aux autres équipes sur une base quotidienne
Remplir les documents de sécurité requis et procéder aux affectations et contrôles appropriés
Maintenir les véhicules à jour et assurer le suivi nécessaire
Traiter systématiquement les appels par ordre d'ancienneté chaque fois qu'il y a un manque de main-d'œuvre
Vérifier tous les jours les carnets de bord dans chaque camion, deux fois par jour, et placer un nouveau carnet de bord chaque fois que c'est nécessaire
Vérifier chaque jour si les carnets de bord sont correctement remplis et signaler toute anomalie par courrier électronique au responsable de la manutention et au responsable d'unité OU par le biais du rapport écrit quotidien du dispatching.
Assister les chauffeurs en service en préparant de la glace et des boissons pour les vols.
Effectuer les autres tâches qui lui sont confiées. -----------------------------------------------------------------------------------------------------------------------------------------------------------
- **Responsibilities**:
Assigns trucks, flights, loads to the Drivers, maintain constant radio/phone contact with the team on duty
Coordinates operations with Airport Regulators and deals with all emergency adjustments
Physically go on the ramp when required to provide guidance to the drivers in need
Occasionally cover for Truck Driver position when there is a need due to shortage of manpower
Receives incoming calls, coordinates with staff and kitchen personnel to ensure outbound trolleys are on schedule
Monitors computers to determine arriving flight times to arrange for drivers to meet aircraft for unloading/loading
Provides accurate and timely information to transportation supervisors / leads
Coordinates with Meal Planners regarding irregularities and changes
Participate in loading / unloading trucks to help drivers to deliver on time
Maintain clean working area, maintain clean loading docks, maintain clean equipment following rules
Comply with all safety rules and company standards
Wear uniform & safety shoes while on duty
Check conformity of health & safety documents & food safety documents
Report / Communicate any malfunction to hierarchy and other teams on a daily basis
Fill required security documents and proceed appropriate assignments, controls
Maintain vehicles up to date & ensure necessary follow up
Systematically process the calls by order of seniority everyday there is a shortage of manpower
Check everyday the logbooks in each truck, twice a day, and place a new logbook every time it is needed
Assist Drivers on duty by preparing ice & beverages for the flights
Perform other duties as assigned

CONNAISSANCES, COMPÉTENCES ET APTITUDES

Une expérience opérationnelle antérieure dans un aéroport ou une compagnie aérienne est obligatoire.
Capacité à travailler avec une exposition aux fréquences radio et à utiliser des appareils de radiotéléphonie.
Bonne capacité de prise de décision dans des situations de forte pression
Solides compétences en matière de relations interpersonnelles, de communication et d'organisation
Aptitude avérée à tenir et à contrôler des dossiers de manière efficace.
Capacité à travailler sous pression sans supervision étroite
Expérience en matière de résolution de conflits et de problèmes
Bonnes aptitudes à la communication, verbale et écrite
Solides compétences en matière de service à la clientèle
Aptitude à utiliser des ordinateurs (Microsoft Office Word, Excel, Powe

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