Junior Content Strategist

2 months ago

Vancouver, Canada The City of Vancouver Full time

**Requisition ID**:41304

**Organization**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Purpose & Function**

While doing so the Jr CS will ensure they:

- Provide a cohesive, task-oriented user experience across the site
- Align to departmental and corporate business objectives
- Protect and enhance the City’s reputation; maintain a consistent editorial voice
- Adhere to established quality publishing standards

**Specific Duties & Responsibilities**

Reporting to the UX Lead, Digital Services and the Manager, Digital Services, this position:

- Researches, writes, edits, and publishes information and instructive copy for the City and Park Board;
- Ensures published web content is timely and accurate, informative and relevant, engaging and consistent with the City standards and objectives;
- Monitors and evaluates effectiveness of web content, recommends changes and identifies issues, and maintains editing and approval processes and standards.
- Coordinates, reviews, edits and publishes web material provided by decentralized staff and provides training.
- Provides web strategy and best practices counsel to internal and external contacts; and participates in consultations with key stakeholders.
- Creates and maintains the standards and taxonomies for the website, recommending changes and improvements; and integrates information on the website from across all communication channels.
- Identifies and implements audience-specific content solutions and ensures content is optimized for search engines.
- Support Digital Marketing activities for projects and initiatives including ideation, concept exploration, and tool management
- Follow established Vancouver Design Style Guide when creating and implementing content
- Adhere to common usability and user experience best practices to ensure clean, concise, easy to understand and use interactions are created for citizens using CoV digital services
- Approach each project and challenge with a lens of ‘Digital First’ and providing recommendations and solutions to best support that journey for users
- Other duties/responsibilities as assigned.

**Qualifications**

Education and Experience:

- High School Diploma plus 2 - 4 years of related experience in business or marketing communications, web copywriting, technical communication, library or information sciences, or journalism, combined with industry experience;
- Demonstrated experience with Content Management Systems (OpenText preferred)
- Experience with best practices in digital content strategy.
- Proficiency with MS Office Suite

Knowledge, Skills and Abilities:
In addition, demonstrated experience in one or more of the following areas:

- Content development and curation for multilingual audiences
- Substantive editing, Plain Language, and/or Controlled English
- Content typing for multi-channel output
- Knowledge of relevant best practices, including user experience and search engine optimization
- Considerable knowledge of accessibility issues and guidelines
- Skilled in creating a variety of content styles and genres
- Strong problem-solving approach, strong editorial and writing skills
- Ability to understand content in the context of various business models
- Ability to synthesize complex or technical information to produce clear, concise and compelling content
- Ability to influence others in the adoption of best practices
- Ability to thrive in a challenging and collaborative work environment with changing priorities, to coordinate the work of others, and to publish to deadline
- Ability to manage workload, prioritize and delegate where possible, to stay on top of demanding workload and time sensitive efforts
- Ability to work after hours, weekends, holidays, on a standby rotation is preferred

**Business Unit/Department**:IT, Digital Strategy & 311 (1070)

**Affiliation**:CUPE 15 Non Pks

**Employment Type**:Temporary Full Time

**Position Start Date**:May, 2024

**Position End Date**:September, 2024

**Salary Information**:Pay Grade GR-023: $40.34 to $47.62 per hour

**Application Close: May 3, 2024**

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons includ

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