Deskside Field Support Analyst

3 weeks ago

Fort McMurray, Canada Compugen Inc Full time

**About Compugen**

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.

If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.

**Deskside Support Analyst**

**Overview**

As part of the Compugen team, you will be a member of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities. Compugen is an organization that encourages and supports ongoing training and development opportunities. We are composed of a talented, diversified workforce that performs collectively in an entrepreneurial and flexible environment. Our staff members have access to the latest and greatest technologies in performing their daily activities. In addition, we offer and attractive compensation program and a comprehensive benefits package which includes Dental, Health Care, Vision, Short/Long Term Disability, Accidental Death and Dismemberment, Life Insurance, and Travel coverage.
- In support of our customer we are seeking a Deskside Support Analyst (Field) to join our team.

**Responsibilities**:

- Participate in imaging and deployment of desktops, laptops and peripherals following deployment documentation and checklists
- Test for nominal operation of devices post-deployment
- Troubleshooting to identify and resolve root cause of hardware or software malfunctions at the deskside level
- Follow documentation and direction as required
- Smart Hands for AV, Telephony and Network teams
- Provide proper and prompt updates to documentation

**Qualifications**:

- A college or university education within Computer Sciences
- 2 years of experience with desktop deployments, troubleshooting and upgrades
- Previous experience completing complex Installs, moves, adds, changes of computer equipment
- Windows Operating System proficiency ideally in Windows 10
- Ticketing system experience
- Effective written and verbal interpersonal skills
- Outstanding customer service skills
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Availability for shift work - Drive in or fly in/fly out to field site position
- A valid driver’s license and a clean driving record
- Ability to lift a minimum of 40 lbs. regularly
- A+ Certification an asset
- Oilsands Safety certification an asset.

**Additional** **Qualifications** **(Oil** **Sands** **teams)**:

- Willingness to travel to remote sites in Alberta’s Oil Sands region
- Fly in / Fly out required

**Equity Statement**: Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish, and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.

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