Field Service Supervisor

4 weeks ago


Fort McMurray, Canada Finning Full time

Description

:

Major Job Functions:

Lead, demonstrate and champion a healthy and safe work environment ensuring that all safety standards, policies, procedures and compliance requirements are communicated, implemented and followed Responsible for the day-to-day leadership of staff, including recruitment, orientation, coaching, mentoring, employee engagement, and performance feedback and supporting growth and development opportunities Spending majority of time in the field with technicians to ensure the agreed upon scope of work is accurately followed, determine proper tooling, parts and technical issues are dealt with promptly and daily time and service reports are completed Manage, determine and allocate technicians to jobs and conduct pre-mid-post job reviews Demonstrated effective leadership and supervisory skills Strong communication skills to clearly communicate job scope direction to front line employees Strong decision making and problem solving skills Advanced SIS skills Ability to use SIMSi and SIMS Ability to navigate in DSN and DPSS Strong business acumen Strong understanding of the Caterpillar product line Strong understanding of Caterpillar processes (goodwill, product health structure, etc.) Strong understanding of warranty Understanding of the collective agreement, performance management and disciplinary processes and the principles of high performance leadership

Experience:

Previous experience with Caterpillar equipment/engines (minimum 4 years)

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.


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