Manager, Communications

2 weeks ago

Etobicoke, Canada LAMP Community Health Centre Full time

**Manager, Communications in Organizational Performance Department**

**Contract Part Time Position: 28 hours per week**

**Contract Period: January 2023 - March 2024 (15 months)**

**Position Expected Start Date: January 3, 2023**

**Salary: $77,936 per year**

LAMP Community Health Centre is a multi-service, community based charitable organization that provides a wide range of programs and services to improve a person's health. LAMP uses a co-ordinated approach to connect people to medical services and other programs that build personal resources. By providing services that improve physical, emotional, social and economic well-being, people can better control their health and environment.

**Job Summary**

Reporting to the Director of Organizational Performance, the Manager, Communications will lead and provide direct hands-on support to the development and implementation of communication strategies, tactical plans and processes as appropriately assigned. In effectively managing all facets of this new portfolio, the incumbent will also contribute to creative ideas and manage content for LAMP’s digital presence and strengthen positive working relationships that will build LAMP’s connections to the community.

**Primary Responsibilities**
- Understands and effectively communicates the organization’s vision, mission, values, programs and services to the various communities served by LAMP.
- Leads and supports the development, implementation, management and monitoring of organization-wide strategies, tactical plans and processes related to communicating the impact of our programs and services to internal and external audiences.
- Manages and coordinates the creation of a high-volume of web, social media, print and/or video content that deliver focused measurable results, and are informed by communications and accessibility standards and trends.
- Manages the portfolio and all related offerings to ensure effective/professional communications, relevant and appropriate digital presence and positive connection to the communities served by LAMP.
- Plans and executes communication and outreach activities for programs, services, and events to maximize community participation, organizational visibility, donor engagement, and increases access to information for the diverse people we serve.
- Collaborates effectively with internal staff and external partners to implement all projects within established approval processes, timelines, and resources.
- Contributes to organizational risk management and mitigation planning with recommended solutions/guidelines and processes that support effective communication strategies.
- Responsible for development and maintenance of an organizational communications guide and corresponding training action plan.
- Tracks success of communications efforts and prepares media reports and quarterly tracking documents.
- Produces effective promotional and educational materials utilizing targeted methods to reach the diverse communities we serve.
- Builds and maintains positive collaborative relationships with our interdisciplinary teams, community partners, sponsors, donors and community volunteers.
- Effectively manages the total outputs of the portfolio and utilizes resources appropriately and within established budgets.
- Other relevant and appropriate tasks as assigned.

**Required Qualifications**
- Post-secondary degree or diploma in communications, public relations, journalism or related business field or relevant and related work experience satisfactory to LAMP.
- Proven track record of managing a communications (or similar) portfolio gained through a minimum 2 to 3 years of professional experience in communications and social media.
- Demonstrated understanding of the Social Determinants of Health and experience with advocacy within the non-profit environment.
- Demonstrated experience and track record of creating, planning and executing tactical communications and social media campaigns with a proven track record of creativity and innovative thinking.
- Meaningful experience with design and creation of materials for various media formats (i.e.social media, print, video).
- Fully proficient with various social media platforms including Twitter, Facebook and Instagram.
- Experience with and/or dedication to working with people from various cultural, ethnic, socio-economic and developmental backgrounds.
- Strong understanding of equity principles that inform effective communications
- Effective time management skills and ability to deliver high quality work on schedule in a fast paced environment.
- Demonstrated excellent interpersonal skills to work effectively across all levels of the organization’s diverse workforce.
- Demonstrated excellent communication skills, both verbal and written, with the ability to clearly convey complex circumstances, information and ideas.
- Positive attitude and dependable with strong initiative and the ability to work both independently and in a

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