Community Manager

2 weeks ago

Toronto, Canada BentallGreenOak Full time

**Community Manager**

**Toronto, Ontario**

**Who We Are**: BentallGreenOak is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BentallGreenOak serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and hospitality property across the globe. BentallGreenOak has offices in 27 cities across thirteen countries with deep, local knowledge, experience, and extensive networks in the regions where we invest in and manage real estate assets on behalf of our clients in primary, secondary and co-investment markets. BentallGreenOak is a part of SLC Management, which is the institutional alternatives and traditional asset management business of Sun Life.

BentallGreenOak promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development, and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and sustainable work environment.

**The opportunity**: The Community Manager will report to the Regional Property Manager & be responsible for the day-to-day care of the property, maximizing the net operating income while providing exceptional customer service to external & internal customers. The incumbent is the champion of resident relations & provides best-in-class customer service in all matters pertaining to the day-to-day management of the property.

**What you will do**:

- The day-to-day management of the property with a focus on a high level of customer service
- Respond to leasing inquiries in order to secure an appointment to view the property
- If required, conduct property tours & show available suites to prospective residents with the view to obtaining a commitment to lease
- Perform follow-up calls with prospective residents to overcome objections & reinforce benefits
- Maintain a comprehensive knowledge of product, including availability of suite types & layouts, common areas & amenities of the building, surrounding neighborhood & value added services provided
- Conduct move in inspections & property orientation with new residents
- Conducting regular market surveys, analyzing competition & identifying market trends for the purpose of providing input & recommendations on pricing & strategy
- Maintaining customer database to ensure response to all leads & traffic is documented appropriately
- Ensure all rents are received, recorded, & cheques are deposited, including security deposits
- Pursuing rental arrears; serving Termination Notices, N4’s, Rent Increase Notices, & other notices when applicable & in compliance with Residential Tenancy Act
- Documentation of resident files, filing incident reports, & other recordkeeping as needed
- Managing the lease renewal process with a goal of high resident retention
- Conducting annual, periodic & pre-move out suite inspections & coordinating maintenance required
- Conducting suite inspections upon resident move out & move in & determining resident damage & levy charges for the cost of repairs/cleaning required
- Training, supervising & coaching site staff; ensuring quality/efficiency of work
- Managing resident relations & resolving concerns/complaints
- Familiar with the emergency operation of all electrical, elevator, boiler, fire panel & safety systems, mechanical systems, & timer systems
- Purchasing of supplies/services for the property
- Issuing purchase orders & arranging for trades, monitoring quality & responsiveness of trades in adherence to BentallGreenOak standards & policies
- Conduct operations within budgeted parameters, seeking Regional Property Manager Approval in the event of a need to vary from budget
- Enforcing the rules & regulations of the property
- Assist the Regional Property Manager in the preparation of the property budget & its execution through effective marketing, expense control, & administration
- Completing weekly/monthly reports as required
- Organizing resident events/activities aligned to the resident base to increase customer loyalty
- Compiling the property’s newsletter & monthly calendar
- Maintain a high level of client satisfaction & public relations which will include all forms of communications with the residents
- Provide prompt & courteous service to prospective & current residents, focusing on individual needs
- Maintain good resident relations, handling & documenting resident complaints & any emergencies in the building which occur during, over & above office hours
- Manage daily maintenance requests through ClikFIX & assign maintenance to Maintenance Techs
- Other related duties as required. Such duties may include lifting.

**Sustainability**:

- Working with the Regional Property Manager, set targets & goals for energy efficiency, greenhouse gas emissions, water usage & recycling
- Manage & respond

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