Resident Services Manager

3 weeks ago

North Vancouver, Canada MOSAIC HOMES Full time

Mosaic is growing and we’re looking for a Resident Services Manager to join our team.

In this role you will manage all aspects of the day-to-day operations at Lynn Living, a new rental community consisting of 84 apartments in North Vancouver. From preparing lease documents, to routine and proactive maintenance, managing rent collection and doing daily inspections and light cleaning, you take pride in ensuring facilities are exceptionally maintained and presented, and current and prospective tenant needs are met.

About Mosaic

At Mosaic we are different. We design and build A Better Home. Full of light, rich in detail and designed so that every inch counts. Our values don’t let us settle for anything less.

Better is found in the details. Better floorplans. Better architectural expression. Better construction quality. Better customer experiences.

Over the last 20 years we’ve welcomed over 6000 families to a new Mosaic home. And we’re just getting started, with future large-scale wood and concrete projects coming up throughout Greater Vancouver.

Work alongside a team of over 140 talented, passionate and committed Mosaic Colleagues who love what we do. Our team lives our values of doing the right thing, doing work to be proud of, being a great place to work, being the best, and being profitable.

At Mosaic we’re committed to bringing out the best in our team. We provide professional development support, leadership training and mentorship programs. Our goal is to grow people, as together we grow our business.

Who You Are

You have a vehicle and are comfortable driving to your assigned buildings and others as needed for vacation coverage or training purposes. This is not a live-in caretaker role.

You have prior experience working in a customer service role and excellent English communication skills. Bonus points if you speak another language.

You take ownership of your work, are organized, a good planner, and have a demonstrated ability to resolve conflicts and common issues with sound judgement and an even keeled approach.

You are comfortable working a variety of shifts, including being on call and weekends. Bonus points if you have had some experience troubleshooting minor repairs and competing light repair work.

You have good administrative skills and experience using MS Office (Outlook, Excel, Word). You have a continuous improvement mindset and are eager to learn and grow.

Finally, you’re a team player who brings out the best in others. You have a ‘can-do’ attitude and see possibilities and opportunities all around you.

Interested?

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