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Full Time Volunteer Coordinator
4 months ago
The Volunteer Coordinator is responsible for all aspects of volunteer management. In a cooperative and team-based environment, the incumbent will oversee and supervise volunteers. The incumbent will organize and coordinate all volunteers and volunteer efforts.
**KEY RESPONSIBILITIES**:
**General**
- Manage community volunteers which includes their recruitment, orientation, scheduling, monitoring performance.
- Developing goals and objectives for the volunteer program.
- Develop, implement and review of policies and procedures relating to the volunteer program.
- Develop volunteer assignment descriptions and other appropriate materials to guide volunteers in their overall performance.
- Create and assist in presentations promoting volunteer opportunities to corporations, schools and the public as required.
- Monitor the performance of all volunteers to ensure high quality services are provided to our clients and other departments.
- Provide visibility for The Salvation Army within the community through relationships with people and corporations in our community.
- Ensure divisional standard followed for all volunteers.
**Programs**
- Maintain a year-round focus, promoting awareness and building partnerships for the kettle campaign in consultation with the Corps/Community Ministries Officer and Community & Family Services staff.
- Assist with the organization and implementation of seasonal programs provided by the Community and Family Services as required (e.g., Christmas Kettles, Christmas Hampers)
- Ensure that there are volunteers to support a variety of programs, i.e., Community dinners, Community Garden & Gather, Food Bank, Christmas Toy Shopping, pickups in the community etc.
**Administration**:
- Maintain the volunteer database as well as any required paperwork in keeping with Salvation Army policies and procedures.
- Maintain data and schedule in Volunteer Scheduler Pro program.
- Ensure that background checks, driver’s abstracts, e-learning Health & Safety and Armatus Training etc. are up to date.
- Collects data and prepare statistical reports as required.
- Maintain a working list of contacts, connections and partnerships made that support the unit.
**Community and Family Program Services**:
- Backup and provide intake assistance as needed.
- Be familiar with community partners, agencies and other community resources as required for referrals.
Perform other duties as required.
**WORKING CONDITIONS**:
- This is a permanent full-time position based on 25 hours per week.
- Flexibility in scheduling is required and will vary, including weekday, weekend, and evening work.
- The work environment is typically in a general office setting in generally agreeable conditions with the following exceptions, Dealing with difficult people.
- Ability to lift move up to 20 lbs.
- Computer use, sitting at a workstation, Christmas Kettle collection/pickup, paperwork, filing, meetings.
- Travel is associated with this position up to 10% of time. Required to use a commercial program vehicle.
**Normal hours of work**: will be set in consultation with the supervisor as per operational requirements and includes a ½ hour unpaid meal break where applicable.
**Please note** there will be a seasonal temporary increase in hours to a maximum of 35 hours per week during the months of November and December and includes a ½ hour unpaid meal break as required.
**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:
- Completion of up to two (2) years of Community College, preferably a Volunteer Management Certificate or equivalent in a related field of study.
- Alternative combinations of education and experience may be considered.
**EXPERIENCE AND KNOWLEDGE**:
- Minimum of two (2) years prior related experience in volunteer coordination and office management, preferably in a non-profit environment.
- Proficient in a computerized environment; must have strong skills using Microsoft Office Suite, Word, Power Point and use of social media.
- A valid Ontario Class “G” Driver’s License, a current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
**Skills and Capabilities**:
- Self-motivated/disciplined/self-starter.
- Strong initiative and customer service orientation
- Ability to work independently with confidence and integrity
- Represent the organization in a positive, professional, and engaging manner.
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
- Effective time management, strong organizational skills.
- Strong team player, leadership skills are required.
- Ability to maintain information in confidence and exercise good judgement.
- Ability to work independently and participate as an active and responsible team member in a cooperative team environment.
- Behave ethically, build relationships and interpersonal skills.
- Able to demonstrate integrity and adaptability.
- Com
