Consultant, Client Services
1 month ago
TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Client Support Business Analyst- Establish and maintain excellent client relationship & satisfaction;-
- Clear knowledge of our Solution and can effectively support the team;-
- Responsible to provide expertise in particular functional areas of our Solution including integration with other components in the solution;-
- Monitor and track all client requests to ensure work is appropriately assigned to various internal teams, has clear ownership and accountability, and is completed in a timely manner with quality;-
- Attend and prepare regular status meetings with the client;-
- Works directly with the internal team to resolve incidents, prepare client requirement documentation, understand changes in upcoming release, and provide client support;-
- Where appropriate peer review responses from team members to the client;-
- Perform regular follow-ups with the different support teams involved in root cause analysis and functional support to make sure the service level agreements are respected;-
- Participate in the analysis of requests for changes to our solution or internal processes including updates to requirement documentation;-
- Organizes and manages change order project deliverables as may be required to deliver "Out of Scope" work, including preparation of requirement documentation, demo/walkthrough, configuration, review of complex test scenarios and testing results, to client where applicable;-
- Collaborate with the Support Team Manager and Client Manager to ensure client requests are appropriately staffed and that client user are effectively using our integrated solution;Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.
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