Assistant General Manager

7 months ago

Edmonton, Canada Dogtopia Northwest Edmonton Full time

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business minded individual to lead our team as Assistant General Manager. This is a role for someone with a Leadership/ Management and Operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care.

**What we offer**:

- Salary: $41,600 - $45,760
- Benefits: Medical /Dental
- Bring your dog to work
- Growth Opportunities
- Free Parking

**Core Competencies**:

- Consistent and timely attendance
- Sales growth — Comp growth of at least 17%
- No critical safety issues
- Completion of all e-learning software
- Achieves High Customer satisfaction scores

**Qualifications**
- Must love dogs
- Ability to spend up to 100% of work time standing
- Ability to work flexible days and hours, including holidays and weekends
- Ability to work cohesively with others in a fun, fast paced environment
- Strong customer service skills
- Ability to manage and motivate your staff
- Familiar with Social Media platforms
- Sales and marketing experience a plus
- Familiar with Computers and Microsoft Programs

**Personal Characteristics**
- Detail oriented
- Quick thinker
- Emotionally intelligent
- Outgoing, enthusiastic by nature

**Team Management**
- Ensures operations are being maintained to the highest standards, while always addressing areas for improvement within the store.
- Helps maintains optimum staffing schedule with mínimal overtime.
- Leads by example by coaching all on contributing to a positive team-oriented culture.
- Delivers written performance reviews and give employees positive acknowledgement when due
- Help coach on our Dogtopia-isms. The rules by which we, as Dogtopians live by are:
We LOVE life unconditionally like a dog.

We STAY loyal to our pack.

We CHASE the absolute highest standards of safety.

We PLAY to our fullest potential.

We TREAT every day like It’s the Most Exciting Day Ever
- Set realistic goals for store and employees
- Is willing to be flexible with hours depending on need of store, this may require working over the 40 hour threshold
- Will take charge of their team to reach success

**Clean and Safe Environment to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete.**
- Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.
- Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.
- Maintains a neat and always organized Front Desk team and area. This includes holding team to professional clean dress.

**Financial and Administrative**
- Develops team in up selling and using dog Evaluations to grow revenue.
- Website monitoring
- Maintains controllable expenses within budgetary constraints including forecasting, tracking, and ordering supplies, assisting in payroll, and actively look for ways to maximize efficiency.
- Communicates any concerns or needs to Manager/Franchise owner proactively and partnering after attempting to resolve issues.

**Customer Service and Presentation**
- Sets the example for the team and hold accountable to internal and external customer service standards
- Keeps the team members engaged in their duties.
- Strive for high customer review ratings

ENJOY your team GROW your team And PLAY to your fullest potential.

**Salary**: $41,600.00-$45,760.00 per year

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- On call

**Education**:

- Secondary School (required)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Retail management: 1 year (preferred)

**Language**:

- French (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Edmonton, AB (required)

Ability to Relocate:

- Edmonton, AB: Relocate before starting work (required)

Work Location: In person

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