Business System Analyst

4 weeks ago

North Vancouver, Canada ICBC Full time

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want

to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be

part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive

salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be

part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

adjustments can be made to help support you in delivering your best performance.

Business System Analyst

**Job Title**: Business Systems Analyst Reference Number: 117593

**Location**: North Vancouver Employment Type: Permanent Full Time

**Hours of Work**: 7.5 hr Day Shift (M-F) Posted Date: 2023/04/27

Position Highlights

you will assist the business in the investigation and remediation of issues. In addition, the position may lead small

This role will perform business systems analysis at the entry level while managing and leading low-complexity business

requirements and solutions design and delivery within the assigned portfolio.

**Specifically, you will**:

- Document systems and acceptance criteria based on business requirements.
- Work closely with the business stakeholders in understanding and prioritizing requests to support investigation and

remediation.
- Work in cross-functional teams, collaborating and supporting others.
- Participate in sustainment or enhancement systems projects to ensure system solutions meet business needs.
- Perform root cause analysis.
- Facilitate meetings with multiple groups, document flows, assess risks, understand business and the impacts of technology,

recommend and implement improvements as assigned.
- Clearly articulate requirements, proactively collaborate with the team and facilitate development and testing activities to ensure

the solution meets the business need.
- Provide data to the business stakeholders for investigation and remediation.

Position Requirements

This position will require someone with hands-on experience in Business System Analysis or relevant post-secondary education
- Experience in exploring and understanding business needs and validating with key stakeholders.
- Demonstrate knowledge of different requirement-gathering techniques and hands-on experience with UI and design principles,

functional and non-functional requirements.
- Knowledge of Agile methodologies and experience working in a scrum team.
- Ability to translate technical terms and requirements for non-technical people.
- Experience facilitating/guiding cross-functional groups in low-complexity requirements or as part of a team delivering

medium-to-large initiatives.
- Ability to plan, prioritize and complete multiple concurrent tasks in an environment of changing deadlines, priorities and

requirements.
- Knowledge performing production support including incident, problem and change management.
- Knowledge of software development lifecycles (e.g. build and release management, migration methodology).
- Experience in SQL/Oracle, Confluence, SPLUNK, ITSM tools (e.g. HPSM, ServiceNow), process mapping tools (e.g.Visio) is

an asset.
- Exposure to Guidewire PolicyCenter, Guidewire ClaimCenter, JIRA, HPSM, and/or SharePoint is an asset.

Position Information
- Please note only those legally entitled to work in Canada at present will be considered for this position.
- Employing a hybrid-working model, this role combines on-site in office work with work from home flexibility.

ICBC continues to be recognized as one of BC's Top Employers. We hire great people for phenomenal jobs, come join our

team

adjustments can be made to help support you in delivering your best performance.

ZRIT

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