I.s. Service Desk Specialist

2 months ago

Port Moody, Canada City of Port Moody Full time

Job Number:

- J0924-1102
- Job Title:

- I.S. Service Desk Specialist (RFT)
- Job Type:

- Regular Full-Time
- Employment Group:

- CUPE Inside
- Date Posted:

- September 20, 2024
- Closing Date:

- September 28, 2024
- Job Category:

- Information Technology
- Branch/Location Office:

- City Hall
- City:

- Port Moody
- Province / State:

- British Columbia
- Salary Range:

- $34.32 - $36.94/Hour

The City of Port Moody has an exciting regular, full-time opportunity for an I.S. Service Desk Specialist who takes initiative and is an excellent team player to join our team. This position reports to the I.S. Infrastructure Supervisor and will respond to day-to-day service desk requests, providing support and technical assistance to staff.
- This position will:

- Respond to service desk requests, providing hardware, software and networking support
- Allocate new hardware, software and infrastructure components
- Create user accounts and maintain security groups
- Acquire, review and change existing hardware and software configurations
- Develop efficient procedures to manage repetitive tasks
- Create and update technical and end user documentation
- Assist with data backups
- Deploy and program telephony handsets
- Troubleshoot multifunction printers
- Maintain and deploy mobile devices

Qualifications:

- Two year technology diploma with a focus on networking technology and computing infrastructure
- Minimum 2 -3 years of related experience working with computer systems in a service desk role
- Knowledge of IP networking, IP telephony, Active Directory, Windows Server, Windows desktops and peripherals
- Demonstrated familiarity with current technological developments and trends
- Valid Class 5 Driver's License

The City of Port Moody strives to be an employer of choice and offers an excellent benefits package as well as professional development opportunities and, for some positions, remote work opportunities.

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