Customer Service Representative

1 month ago

Burnaby, Canada Nutraways Enterprises TA Vitasave Full time

**About the Company**:
Vitasave is a Canadian-based, omni-channel health & wellness retail company. We sell natural health and wellness products through our online storefronts and through our brick & mortar retail stores.

Our mission is to help everyone live a healthier life by connecting them with health & wellness products that best suit their needs. We take the guesswork out of health so our customers can enjoy more of what life has to offer.

**About the job**:
In this customer service position, you’ll join the customer service team in the Vitasave head office in Burnaby to ensure the customer experience is always a positive one. Assisting customers with placing orders, rectifying issues, tracking lost packages, and communicating important information to customers are daily tasks.

**Skills / Qualifications**:

- Fluent in English (speaking, reading, writing).
- Excellent phone and typing skills.
- Sufficient in computers.
- Post-secondary education (or currently studying) is recommended.

**Role and Responsibilities**:

- Assisting customers with phone orders.
- Rectifying customer issues and order mistakes.
- Communicating with other departments and team members on concerns related to customer service.
- Taking part in specific tasks that help our Customer Service team run smoothly.
- Prioritizing tasks and projects with good time management.

**What we can offer**:

- Full-Time hours.
- Hourly pay: $18/hour.
- Staff discounts on health products.
- Exclusive entrance to health trade shows - CHFA, VegeExpo, The Wellness Show, etc.
- Opportunity for growth.
- Fun and positive work environment in a professional office space.

**About Nutraways Enterprises T/A Vitasave**:
At Vitasave, we help everyone live a healthier life by connecting them with health & wellness products that best suit their needs. We take the guesswork out of your health so you can enjoy more of what life has to offer.

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