Guest Service/operations Supervisor

2 weeks ago

Whistler, Canada Blackcomb Snowmobile Full time

Whistler ATV, Blackcomb Snowmobile, Dog sled, Fondue, Snowshoe, Snowcoach and has been offering world class tours since 1991.

We are a well-established Adventure Tourism business looking for someone to join our operations team. The Guest Service/Operations Supervisor will report directly to the owners and work with both operations and guest service to ensure the best possible client experience.

As a Year round operator we are looking for a full time, year round adventure enthusiast looking to take their previous experience in operations or administrative role and put it to use with an ever expanding and creative product base. We are looking for a team player with the same vision that we have while contributing through their own previous adventure tourism experience. Previous experience managing another adventure tourism operation an asset; rafting, ziptrek, mountain biking or ATV/Snowmobile.

**Roles and Responsibilities**:

- Must be highly organized with strong administrative and communication skills
- Experience in a guest service or management role; responsible for overseeing staff, payroll, scheduling, daily tours, transportation and guest reservations.
- Strong computer skills working with microsoft, online booking system, online scheduling system as well as other machine inventory and online grooming programs.
- Coordinating all aspects of daily tours; bookings, machines, guides, transportation
- Oversee all aspects of daily operations
- Providing communications between the booking office to the operations team
- Ensure a high level of service standard is met by all staff
- Guest service -- to liaise with clients and provide feedback to help marketing efforts
- Understand and role model company policy and standards in every aspect of functions and tasks
- Assist the management team in the development of new products and methods
- Report directly to the owners through online reporting system and management meetings
- Human resource management a definite asset

**Requirements**:

- Previous management experience in adventure tourism related industry; rafting, zipline, or snowmobile ideal
- Background in Adventure tourism a definite asset but not required
- Strong communication skills are a must
- Thorough, on the spot decision making in a fast-paced environment is a necessary skill.
- Class IV driver's license a definite asset
- Computer literate, online booking systems, HR communication and timesheet systems, Microsoft

year round

**Experience**:
Adventure tourism recreation management degree or
- Minimum 2 years work experience in guest service/operations in adventure tourism related field or in a similar management role

**Job Types**: Full-time, Contract, Permanent
Contract length: 6 months

**Salary**: $23.00-$28.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Every Weekend
- Holidays
- Monday to Friday
- Weekends as needed

Work Location: In person

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