Quality Improvement Consultant

6 months ago

Brampton, Canada William Osler Health System Full time

**Company Description**
One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today

Reporting to the Director, Quality and Practice, the Quality Improvement and Patient Safety Consultant has a keen interest and demonstrated experience in leading and facilitating processes related to quality improvement, patient safety and critical incident management. This role will be responsible for supporting corporate initiatives and working with the organizational leadership and staff to create policies and procedures that ensure good quality care and minimizes patient harm. Specifically, key functions of this role include the analysis of patient safety incident data and patient care trends.

The Quality Improvement and Patient Safety Consultant collaborates with key stakeholders to implement solutions for identified improvement opportunities, map out new processes, test changes for improvement; analyze, interpret and disseminate data as it relates to clinical practice, patient safety, and quality. In addition, this position will be the support of the critical incident management process. This includes assisting clinical leaders with the identification and management of critical incidents, assisting with the investigation of these incidents, coordinating, leading and facilitating reviews of critical incidents, helping clinical leaders with the documentation associated with these incidents, and coordinating processes to share learnings from incident reviews with other members of the organization (for example, other clinical units, professional practice, quality improvement teams, emergency preparedness, management etc.).

Accountabilities:

- Investigate and analyze actual and potential patient safety events
- Coordination of formal review and follow up of critical patient safety events
- Develop reports on trends for patient safety, data analysis and statistics
- Education for staff and dissemination on learnings for critical incidents
- Resource to clinical programs on areas of critical incident identification, assessment and mitigation
- Daily monitoring of the incident reporting system(s) as well as compile and complete administrative reports
- Attendance at various quality and safety-based committees on an as needed basis

**Qualifications**
- Undergraduate Degree in related field (business administration, health care administration, health profession)
- College degree/certificate in clinical practice or risk management, health care administration
- Three years work experience in clinical risk management, quality improvement or related field in health care
- Critical incident management or patient safety experience within the last three years preferred
- Member of a Regulated College in Ontario preferred
- Certified Risk Management designation an asset
- Demonstrated understanding of acute care environment
- Demonstrated understanding of quality improvement, patient safety methodologies
- Self-directed and able to deal with multiple stakeholders while managing multiple priorities and workload management
- Ability to work in a team based environment
- Exceptional computer skills
- Data management and statistical experience desirable
- Proven ability to remain up-to-date with health care quality assurance trends, practices and legislation
- Experience in collecting, analyzing, interpreting data and reporting for the purposes of quality improvement or critical incident management
- Experience in managing broad (e.g. hospital-wide) improvement projects
- Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

**Additional Information**

LI-RS1

While we thank all applicants, only those selected for an interview will be contacted. Any

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