Quality & Continuous Improvement Coordinator

7 months ago

Brampton, Canada StackTeck Full time

**MAJOR RESPONSIBILITIES**:

- Facilitate and manage all internal non-conformance reports (NCRs) by doing the following:

- Coordinate and documenting the correct reporting of each NCR.
- Ensure the root causes are properly assigned and pareto charts populated.
- Assign action items that come from NCRs.
- Facilitate meetings to routinely close NCRs.
- Manage NCR data on visual management boards.
- Optimize process where opportunities are identified.
- Facilitate and manage customer complaints by doing the following:

- Coordinate customer complaint review (CCR) meetings for every customer complaint
- Assign actions items from CCR meeting and schedule potential 5Why session.
- Follow up on action items and work actively to help complete them.
- Hold 5Why sessions to close off customer complaints.
- Create reports for customers when required.
- Optimize process where opportunities are identified.
- Assist in Quality Management System Implementation by doing the following:

- Assist in documenting Quality Procedures and Manuals and records.
- Facilitate Root Cause analysis and problem-solving efforts.
- Assist in conducting Internal Quality Audits and perform tooling control and calibration record maintenance.
- Assist in implementation of SPC (Statistical Process Control) techniques.
- Prepare and present monthly COQ reports.
- Operations support
- Work closely with operations group in support of key production & process improvement projects
- Projects will typically require in depth analysis, rework, or complications.
- Collect data and present it in a simple format to facilitate problem solving or reporting to customers.
- Continuous Improvement & Development projects
- CI & development projects can come from all parts of the business.
- CIC will work closely with entire operations team as well as R&D group.
- Will involve managing entire projects that may involve but are not limited to:

- Initial research
- Project scoping
- Project planning
- Design work
- Manufacturing
- Test planning and execution
- Report generation

**MINIMUM QUALIFICATIONS**:
**TECHNICAL KNOWLEDGE/EXPERIENCE**
- Post-Secondary education - Completion of University in Technical discipline (Mechanical or Industrial Engineering preferred)
- 1+ years of experience in a quality or continuous improvement role within a manufacturing facility.
- Knowledge of Quality Management System Implementation is an asset.
- Knowledge of Machining in an engineered-to-order business is an asset.
- Experience/exposure to the injection molding industry considered an asset.
- Strong communication and computer skills.
- Strong project management skills.

**BEHAVIOURAL**
- Decision Making: Utilizing effective process to make decisions.
- Teamwork: Working effectively with others.
- Analytical Skills: Strong analytical and problem-solving aptitude. Attention to detail.
- Interpersonal Skills: Effectively communicating, building rapport, and relating well to people.
- Results Oriented: Proven ability to be self-sufficient in effectively accomplishing set goals and tasks.

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