Customer Service Representative

3 weeks ago

London, Canada Wellwise Full time

**All referred applicants must first be submitted through Workday by a current Loblaw Colleague.**

Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.

**Why this role is important?**

**What you’ll do**:

- Provide customer support regarding products, services, policies and resolve complaints with mínimal management assistance
- Demonstrated ability to upsell the customer to purchase more expensive items, upgrades or other add-ons in an attempt to make a more profitable sale
- Demonstrate functional responsibilities of products, services, fittings, EPOS, MMS, cycle counts, incoming orders, sales paperwork, cash control, government or funding programs, stocking and facing shelves as well as booking appointments
- Articulate company rewards (PC Optimum) and any promotional events
- Develop and maintain working knowledge of customer needs/issues and industry trends
- Participate on project teams, driving integrated services and case management
- Effectively communicate with internal and external customers
- Consult with and provide seamless backup to more senior Customer Service Representatives
- Commitment to promoting a workplace of inclusiveness and belonging

**What you bring**:

- Possesses well developed Customer Service Representative skills and depth of capability in several areas based on each stores’ needs
- Basic Knowledge in PC skills (Excel, PowerPoint, Word, Web-interface)
- Possesses excellent verbal and written communication skills as well as good telephone manner
- Demonstrates CORE Values and has the ability to make connections, build trust and be authentic.
- Holds a High School Diploma
- Basic knowledge in all categories and vendor training in:Diagnostic & Therapy, Daily Living Supplies, Mobility, Supports & Braces, Incontinence, Sleep, CPAP/Respiratory (depending on location)
- Knowledge in Customer Relations Management program
- Health & Safety Certification
- Compression (Sigvaris) Training - offsite
- First Aid Training - offsite and if applicable
- AODA
- Customer Excellence
- Understanding of MMS functions
- 0 - 2 relevant experience (retail preferred)

**Why work at Shoppers Drug Mart?**

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through _Academy_.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

**How You’ll Succeed**:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

**Employment Type**:
Part time

**Type of Role**:
Regular

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

  • Customer Service Representative

    1 week ago

    London, Canada Service Ontario Full time

    We are a privately owned and operated Service Ontario office. We are looking for a customer-oriented service representative. This person will provide product/services information and resolve any problems that our customers may have with accuracy and efficiency. The target is to follow government policies and procedures, ensure excellent service standards...

  • Linen Inventory Customer Service Representative

    1 month ago

    London, Canada London Hospital Linen Service Inc Full time

    **PART-TIME LINEN INVENTORY / CUSTOMER SERVICE REPRESENTATIVE** London Hospital Linen Service Inc. is currently seeking a dedicated, reliable and customer service focused individual for a Linen Inventory Customer Service Representative role. The individual shall perform linen inventory’s at defined sites, at designated times as outlined during...

  • Customer Service Representative

    3 weeks ago

    London, Canada Fine Sight Solutions Inc. Full time

    Our office is actively searching for a Customer Service professional to join our team. The Customer Service Representative will be responsible for directly communicating with prospective customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with...

  • Customer Service Representative

    3 weeks ago

    London, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...

  • Customer Service Representative

    3 weeks ago

    London, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...

  • Customer Service Representative

    3 weeks ago

    London, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...

  • Customer Service Representative

    3 weeks ago

    London, Canada Checkers Cleaning Supply Full time

    **Customer Service Representative** At Checkers Cleaning Supply, we take cleaning seriously, serving our clients with Honesty, _**INTEGRITY**_, and Dedication since 1984, providing Exceptional Service and Exceptional Supplies. If you are looking to build a career you can love, we’re ready to help! We’re looking for a person with _**GRIT**_ to work hard...

  • Customer Service Representative

    4 weeks ago

    London, Canada Integrated Digital Solutions Full time

    **GENERAL ACCOUNTABILITY**: The Customer Service Representative responsibilities include receiving emergency and non-emergency calls from clients and vendors, monitoring driver logs, keeping records, addressing problems, and dispatching appropriate team members for service calls. Customer Service Representative should have good judgment skills and the...

  • Customer Service Representative

    7 days ago

    London, Canada U-Haul Full time

    **Customer service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Customer Service Representative

    3 weeks ago

    London, Canada Waste Connections Full time

    **Waste Connections of Canada, **the leader in non-hazardous solid waste management in North America is looking for a **Customer Service representative **to join our team in **London, ON.** We are looking for an SAFETY inclined, energetic, autonomous and proactive team player capable of making a difference in his/her team and community. **Hours:...

  • Customer Service Representative

    1 week ago

    London, Ontario, Canada Tom Burnside - Desjardins Insurance Agent Full time

    Customer Service Representative - Desjardins Insurance Agent Team Member Location: London, ONType: Full TimePosition Overview:Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through...

  • Customer Service Representative

    1 month ago

    London, Canada Tom Burnside - Desjardins Insurance Agent Full time

    Customer Service Representative - Desjardins Insurance Agent Team Member Location: London, ONType: Full TimePosition Overview:Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through...

  • Customer Service Representative

    4 days ago

    London, Canada Airport Hyundai Full time

    Customer Care Representative / Promotional Specialist **POSITION DETAILS** Location: London, ON Department: Automotive Service Department Employment type: Full-Time Open Position: 1 Our Franchise Car Dealership is seeking a Customer Care Representative with customer care, phone experience and any automotive experience. This opportunity has growth...

  • Customer Service Representative

    3 weeks ago

    London, Canada U-Haul Full time

    **Location**: 745 & 783 York St, London, Ontario N5W 2S6 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Technician, you will work as part of a supportive team to be...

  • Customer Service Representative

    3 weeks ago

    London, Canada Integrated Digital Solutions Full time

    **GENERAL ACCOUNTABILITY**: The Customer Service Representative responsibilities include receiving emergency and non-emergency calls from clients and vendors, monitoring driver logs, keeping records, addressing problems, and dispatching appropriate team members for service calls. Customer Service Representative should have good judgment skills and the...

  • Customer Service Representative

    3 weeks ago

    London, Canada U-Haul Full time

    **Location**: 112 Clarke Rd, London, Ontario N5W5E1 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to be...

  • Customer Service Representative

    2 weeks ago

    London, Canada AutoCanada Inc. Full time

    **Customer Service Representative - Collision Centre** **London Auto Collision** **London, Ontario** At **London Auto Collision,** we are looking for someone who is passionate about delivering exceptional customer service and to take ownership of administrative support to our Collision Centre team. Acting as a **Full-Time** **Customer Service...

  • Customer Service Representative

    2 weeks ago

    London, Canada WCGWCUUS Full time

    **Waste Connections of Canada is looking for a Customer Service Representative to join the team at our London ON, location** **A Waste Connections Customer Service Representative (CSR) fields calls from customers and works to resolve problems they raise concerning service or billing. This is a very fast paced work environment, with a variety of multitasking...

  • Customer Service Representative

    2 weeks ago

    London, Canada Culligan Water of Canada Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **We want you to join our team at our LONDON location as a Customer Service Representative! **_**Part-time, Monday shift.**_ The...

  • Customer Service Representative

    3 weeks ago

    London, Canada WASTE CONNECTIONS OF CANADA Full time

    **Waste Connections of Canada is looking for a Customer Service Representative to join the team at our London ON, location** **A Waste Connections Customer Service Representative (CSR) fields calls from customers and works to resolve problems they raise concerning service or billing. This is a very fast paced work environment, with a variety of multitasking...