Bilingual Training Specialist

7 months ago

Montréal, Canada Global Payments Canada Full time

Looking for a new challenge and want to join a Fortune 500 company focused on technology and innovation? Are you passionate about learning and development? At Global Payments, you’ll have many opportunities for growth and we promise everyday will be an exciting challenge. Join a team dedicated to train established sales professionals and get the chance to participate in the company' success

**What’s in it for you?**
- Salary range: $60,000 - $65,000
- Benefits after 30 days
- Hybrid work
- Growth and development
- Innovative and established industry
- Fast paced and challenging environment

Ready to make the move? You’re one step closer to a new exciting career - APPLY NOW

**Summary of the role**:
The role of the Bilingual Training Specialist is to support and train our new & existing sales and account management employees during the course of their employment at Global Payments. You will demonstrate Global Payments expertise and will ensure that our employees all have the knowledge, skills & resources to be successful. This includes creating and providing in-person & hybrid training to new and existing employees. This role will be based out of our Montreal office, with the opportunity to have work-from-home days when not training.

**What you will do**:

- Identify and assess training and development needs through surveys, interviews, focus groups, and communication with managers, supervisors, and human resources.
- Create learning objectives based on learning and performance gaps.
- Determine best learning solutions based on learning and performance gaps.
- Collaborate with colleagues and program stakeholders to design and implement learning solutions & reinforcement tools that align training objectives with business needs.
- Oversee the administrative functions necessary to deliver and document training programs (i.e. training schedules, communication, training reports, lessons learned etc).
- Maintain training materials to ensure documentation is current and relevant given product & market changes and evolution.
- Recommend and implement enhancements to learning solutions to ensure constant improvements
- Deliver training sessions and learning solutions using in-class, e-learning, virtual facilitation, and blended learning methods. Content will include product, services, systems, sales skills, soft skills etc.
- Guide and support the development and success of sales and support teams.
- Maintains records of training and development activities, attendance, results of tests and assessments, as well as retraining requirements.
- Work closely with the sales support administrators and our training coordinator.
- Suggest automation opportunities to enhance and ensure Global Payments employee experience is exceptional.
- Handle day-to-day operations and serve as a point of contact for French employees to address and resolve their requests, concerns and inquiries.
- Work with other departments to improve onboarding processes and procedures.

**What Are We Looking For in This Role?**
- Computer/Systems skills:_
- Salesforce (preferred)
- Adobe LMS (asset)
- Adept with a variety of multimedia training platforms and methods.
- Knowledge of client management and intake systems and technology databases.
- Communication skills:_
- Must be fluent in English and French, both written and verbal.
- Demonstrated excellent skills in employee relations.
- Strong presentation skills and facilitation skills.
- Experience/Skills:_
- Experience with various training and delivery methods, including in-person, virtual, hybrid, instructor-led, workshop facilitation, etc.
- Exceptional teamwork, engagement and stakeholder management skills
- Excellent time management and organizational skills
- Excellent problem-solving, interpersonal, and communication skills including; negotiation, mediation, and conflict-resolution skills
- Proactive, and takes responsibility for finding solutions and results to problems through persistence and initiative
- Self-motivated and able to work independently in a fast-paced team environment with minimum supervision
- A strong communicator (verbal and written) with excellent interpersonal and customer service skills and the ability to assist employees with operational training requests utilizing excellent follow-up skills
- Able to multitask and prioritize multiple deadlines and excel at the organization in a fast-paced environment combined with a high degree of attention to accuracy
- Excellent time management, multitasking and organizational skills, including the ability to be a strong team player as well as the capability to work well independently
- Other_
- The bilingual training specialist will be required to travel to regional meetings and offices in Canada occasionally.

**Who are we?**

Global Payments is a leader of the payment technology industry with over 24 000 employees worldwide. We pride ourselves on innovation and inclusion.

Our team is helping customers achieve amazing resu

  • Bilingual Training

    1 month ago

    Montréal, QC, Canada Raymond James Financial, Inc. Full time

    **Bilingual Training & Development Specialist** - 2403774 - At Raymond James, _**_we _**_develop, _**_we _**_collaborate, _**_we _**_decide, _**_we _**_deliver, and _**_we _**_improve together_. Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized...

  • Bilingual Training, Consulting and Support

    2 days ago

    Montréal, Canada Canada Life Assurance Company Full time

    **Job Description**: **We are Canada Life** Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success. You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the...

  • Specialist, Employee Training

    4 months ago

    Montréal, QC, Canada Bell Full time

    Req Id: 420356 At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the...

  • Bilingual Logistics Specialist

    7 months ago

    Montréal, Canada MOBIA Technology Innovations Full time

    Bilingual Logistics Specialist Montreal, Quebec MOBIA Technology Innovations is a Systems Integration company with multiple business unit areas: Broadband and Wireless Services, Managed Services, Infrastructure Solutions, Cybersecurity and Digital Transformation Services. Working with Service Providers, Government, Healthcare, and Enterprises across...

  • Bilingual Payroll Specialist

    7 months ago

    Montréal, Canada ADP Full time

    **ADP is hiring a Bilingual Payroll Specialist** - _Are you looking to grow your career _in a stable, dynamic environment with plenty of opportunities to progress?_ - _Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?_ - _Are you looking to be yourself _in a culture that values equity, inclusion, and...

  • Bilingual Trauma Specialist

    8 months ago

    Montréal, Canada LifeWorks Full time

    TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...

  • Bilingual Call Centre Quality Assurance Specialist

    7 months ago

    Montréal, Canada Endo Networks Full time

    Endo Networks is an experiential marketing company. We are currently seeking a Bilingual Call Centre Quality Assurance Specialist to join our team. As a Bilingual Call Centre Quality Assurance Specialist, you will play a crucial role in ensuring the quality and reliability of our products and services, ultimately enhancing the customer...

  • Bilingual Conflicts Specialist

    8 months ago

    Montréal, Canada Gowling WLG Full time

    **ABOUT GOWLING WLG** At Gowling WLG, our dedication to excellence and quality service begins with our people. As a global law firm with offices across Canada, the U.K., Europe, the Middle East and Asia, we pride ourselves on sourcing and retaining top talent who bring energy, passion and commitment to the delivery of outstanding client service. Employee...

  • Bilingual Transfer Specialist

    7 months ago

    Montréal, Canada Computershare Full time

    **Voir version française plus bas** **Location: 1500, Blvd Robert Bourassa Montreal, QC** This is a hybrid position primarily based in Montreal, QC. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out...

  • Specialist, Training and Development

    7 months ago

    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    Designing and delivering training and refresher programs to employees, including new hires. Developing and maintaining training materials, such as reference manuals and bulletins. The Training Specialist role contributes to the organization's success and goals by helping improve customer service and employee performance. **Responsibilities**: Design,...

  • Specialist, Training and Development

    6 months ago

    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **Scope**: Designing and delivering training and refresher programs to employees, including new hires. Developing and maintaining training materials, such as reference manuals and bulletins. The Training Specialist role contributes to the organization's success and goals by helping improve customer service and employee performance. **Responsibilities**: -...

  • Bilingual Specialist Ii, Quality Assurance

    4 weeks ago

    Montréal, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law. We are hiring a Bilingual Specialist II, Quality Assurance! **Reporting To**: Manager,...

  • Training Data Specialist

    7 months ago

    Montréal, Canada Amexio Full time

    **AmeXio** is a global digital transformation partner for corporate clients and government institutions. We help businesses with their digital growth in the areas of **Customer Experience**, **Enterprise Content**, **Customer Communication, and Structured Content Management**. Join our dynamic and innovative team! Explore exciting career opportunities...

  • Bilingual Ssi Supervision Specialist

    6 months ago

    Montréal, Canada Scotiabank Full time

    Requisition ID: 197974 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The SSI Supervision Specialist contributes to the overall success of the Scotia Securities Inc. (SSI) Business Controls & Supervision department, ensuring specific individual goals, plans and initiatives are executed/ delivered in...

  • Bilingual Customer Excellence Specialist

    7 months ago

    Montréal, Canada Mintz Global Screening Full time

    Position Summary: Under the direction of the National Director of Sales and working in partnership with the various teams within the company, the Customer Excellence Specialist is responsible for the day to day interactive needs of clients (both external and internal). They will act as a liaison between clients, external applicants and others to ensure the...

  • Bilingual Technical Support Specialist

    4 days ago

    Montréal, Canada BFG Enterprise Services Full time

    **Bilingual Technical Support Specialist** **Role**: Responsible for providing second level technical assistance within an assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a technical...

  • Bilingual Critical Incident Specialist

    6 months ago

    Montréal, Canada LifeWorks Full time

    TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is...

  • Bilingual Family Support Specialist

    6 months ago

    Montréal, Canada LifeWorks Full time

    TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...

  • Sales Support Specialist

    7 months ago

    Montréal, Canada Snap-On Tools of Canada Co. Full time

    **Field Support Specialist**: **Description**:Provide support to franchisees and Sales Team operations, including but not limited to: conducting franchisee inventories, making recommendations to reconcile inventory problems, conducting route surveys, responding to priority service issues. Sell and provide services in open routes. Support overall Sales...

  • Client Services Specialist

    2 weeks ago

    Montréal, Canada Canada Data Communications Management Corp. Full time

    **Position: Client Services Specialist** **T**ype: Full Time Permanent** **Location: Montreal** DCM is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers. We pair customer insights and thought leadership with cutting-edge products, modular enabling...