Night Auditor

5 days ago

Niagara Falls, Canada Days Inn & Suites Full time

**EMPLOYEE BENEFITS**:
Employee Discounts

Free Parking

Paid Time Off

**JOB** OVERVIEW**:
Check-in/check-out hotel guests courteously and efficiently; processing all payments according to established hotel requirements. Provide information to any guest or visitor inquiry, while keeping confidentiality in mind.

**REPORTS TO**:
General Manager, Front Desk Supervisor, Manager on Duty

**KEY** RELATIONSHIPS**:
**Internal**: Front Desk Staff, Front Office Management, Hotel Managers, Sales, Housekeeping, Accounting, Engineering

**External**: Guests, Visitors, Tour Company Representatives, Transportation Personnel, Other Hotels

**STANDARD SPECIFICATIONS**:
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities and/or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

**REQUIRED SKILLS**:

- Ability to input and access data in computer.
- Ability to understand guest inquiries and provide responses.
- Ability to prompt positive relations with all individuals who either approach the Front Desk or make contact by phone.
- Ability to focus on guests needs, remaining calm and courteous.
- Ability to think clearly, quickly and make concise decisions.
- Ability to prioritize, organize and follow up.
- Ability to work well under pressure with excessive arrivals/departures within any given period.
- Ability to focus attention to details.
- Ability to maintain confidentiality of all guests and hotel information.
- Ability to ensure security of guest rooms access.
- Ability to remain stationary at assigned post for extended periods of time including any paid lunch periods.
- Ability to work cohesively with other departments and co-workers as part of a team.
- Previous guest relations training.

**ESSENTIAL JOB FUNCTIONS**:

- Responsible for all Guest Service Agent duties and functions (see Guest Service Representative Job Description).
- Review checkouts ensure payments match final balances.
- Records by tape the total daily amount of credit card purchases and deposits.
- Verify that credit cards, direct billings and cash deposits are accurate and balance.
- Post all charges to guest accounts.
- Complete daily revenue sheet, room revenue and room status reports.
- Prepare Guest Satisfaction Log for action by front office personnel to insure guest problem follow-through and resolution.
- Perform tasks such as washing, drying, and folding laundry, as assigned by property management.
- Provide security for guests and property by controlling room keys, verifying cash banks, making safe drops, preparing cash reports, following credit card verification procedures, and reporting and complying with specified security/safety regulations.
- Investigate or analyze out-of-balance situations.
- Create adjustments or corrections to accounts as needed.
- Print and distribute various required computer audit reports.
- Prepare guest folios for express check-out.
- Have knowledge of hotel fire and safety procedures.
- Complete required month end reports.

**NOTE**:
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that there are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

**QUALIFICIATIONS**:

- High School graduate or equivalent.
- Ability to communicate in English clearly and pleasantly with guests/visitors, management, and co-workers to their understanding, both in person and by telephone.
- Ability legible written communications and clear directions.
- Ability to complete accurate mathematical calculations.

**DESIRED QUALIFICATIONS**:

- Some college or training in the hospitality industry.
- Previous experience as a Guest Service Representative.
- Previous cashiering experience.
- Knowledge of computers.
- Fluency in a foreign language.

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