Bilingual Fraud Loss Prevention Specialist

2 months ago

Montréal, Canada TD Bank Full time

**Bilingual Fraud Loss Prevention Specialist**:

- 429883BR

**Job Category - Primary**
- Call Center

**Work Location**
- 7250 Mile End

**Employment Type**
- Regular

**City**
- Montreal

**Time Type**
- Full Time

**Province/State**
- Quebec

**Hours**
- 37.5

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**

**Department Overview**
"Welcome to TD. How can I help?"
Helping is at the heart of all we do within TD's contact centre, and we're proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million customers.
Every day is an opportunity to learn and grow, and help our customers feel confident that we'll be there for them anytime they need us: buying their morning coffee, shopping online, paying their bills, or planning for that next trip

**Job Details**

**What You'll Do**
The Fraud Loss Prevention team is here to support and educate our customers on how to stay protected from potential fraud, while delivering legendary customer experiences. They itemize fraud transactions, review unusual activity, communicate with various departments within the bank, provide replacement cards and tailored advice on fraud prevention.

You are the voice of TD and your role is to:
**Think Like a Customer** by asking questions and actively listening so you can effectively offer product solutions to our Customers on every call, delivering legendary experiences and trusted advice.

**Act Like an Owner** by contributing to an engaged culture that is committed to delivering business results and contributing to our communities.

**Execute with Speed **and Impact by coming into work at your scheduled time, identifying and meeting your Customers' needs, and protecting the Bank from risk.

**Innovate with Purpose** by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.

**Develop Yourself and Colleagues** by embracing diversity and respecting your team; sharing what works and supporting one another to meet more Customers' needs and achieve personal career goals with TD.

**Who You Are**

You are passionate about understanding each Customers' needs so that you can provide the right advice and solutions to deliver a legendary Customer experience every time.

You love a good challenge In this role you will demonstrate resiliency and have a passion for offering our customers our products on every call.

You can effectively multi-task, sourcing relevant information quickly to support decision making and effective problem solving. You are able to take complex information and communicate it in a clear and easy to understand manner.

You are dependable, and you take pride in developing your knowledge and expertise to consistently deliver strong performance.

You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, resiliency, and willingness to do things differently.

You enjoy working with a diverse team and appreciate the value of perspectives other than your own.

**Job Requirements**

**Who You Are**
You are passionate about understanding our customers' needs so that you can provide the right advice and solutions to deliver a legendary customer experience every time.
You love a good challenge and can effectively multi-task, sourcing relevant information quickly to support decision-making and effective problem solving.
You are dependable, and you take pride in developing your knowledge and expertise to consistently deliver strong performance.
You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, resiliency, and willingness to do things differently.
You enjoy working with a diverse team and appreciate the value of perspectives other than your own.
- High school diploma
- Minimum of one (1) year of relevant customer service experience
- Bilingual (French & English)

**Additional Information**

**What We Offer**
As part of our Contact Centre team, you will:

- **Gain** confidence and feel prepared for prepared and confident for success after completing our training program and receiving dedicated coaching support.
- Grow in a continuous learning environment, with customized development paths to help you achieve your goals and build an exciting career at TD.
- **Thrive **in an environment where diversity and inclusion are part of our core values; where you can bring your whole self to work and celebrate diversity at work and in our communities.
- Enjoy a competitive salary, pay for performance incentives, reward and recognition programs, and a benefits package that helps our colleagues achieve financial, mental, and physical well-being.
- **Your Cotmmitment**
Location - 7250 rue Mile End, Montreal, Quebec
- Training Commitment (Full time hours)
- Training is scheduled at 37.5 hours per week
- Scheduling Commitment
- Full Time - 37,5h a week. You must be flexible to work between the hours of 7:00am-12:00am, 7 days a week
- Wh

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