Automotive Sales and Service Business Development Center Representative

3 weeks ago

Port Perry, Canada Strategic Performance Management Group Inc. Full time

**AUTOMOTIVE DEALERSHIP**

**AUTOMOTIVE SALES / SERVICE BDC REPRESENTATIVE**

**DURHAM REGION, ONTARIO**

Are you driven by customer satisfaction and excited to play a key role in a fast-paced automotive dealership?

Our client is seeking a skilled and enthusiastic **SALES/SERVICE BDC REPRESENTATIVE**to join their growing team. This dual-role position supports both sales and service departments, enhancing the customer experience while driving growth and loyalty.

**ABOUT THE ROLE**:
As a **Sales/Service BDC Representative,** you will be the bridge between the dealership and its customers. Through initiative-taking communication, scheduling expertise, and excellent customer care, you will foster long-term relationships while meeting dealership goals. Your ability to adapt and thrive in a dynamic environment will set you apart in this role.

**KEY RESPONSIBILITIES**

**Essential Sales Responsibilities**
- Proactively engage with prospective and existing clients to develop and maintain strong relationships.
- Schedule sales appointments and track follow-ups ensuring seamless coordination with the sales team.
- Support dealership marketing initiatives by contacting customers about promotions, campaigns, and retention programs.
- Provide post-appointment follow-up to ensure customer satisfaction and retention.
- Identify opportunities to convert service appointments into sales leads, contributing to monthly sales goals.

**Essential Service Responsibilities**
- Manage inbound and outbound communications to schedule and confirm service appointments.
- Collaborate with service advisors, technicians, and the parts department to meet customer needs efficiently.
- Promote service specials, recalls, and maintenance packages, upselling additional services when appropriate.
- Maintaining accurate customer records in the dealership CRM system, including retention lists and follow-up schedules.
- Proactively manage missed appointments and rebooking efforts to maximize service capacity.
- High School Diploma or equivalent; additional certifications or bilingualism is an asset.
- Proven experience in customer service, telemarketing, or business development (automotive preferred).
- Strong written and verbal communication skills with the ability to adapt to diverse audiences.
- Proficient in Microsoft Office (Word, Excel) and CRM/data entry systems. Experience with CDK/Reynolds dealership systems an asset.
- Self-motivated, organized, and comfortable working independently or in a team environment.
- Positive and professional attitude with customer-first approach.
- Must be OMVIC (Ontario Motor Vehicle Industry Council) registered or have the ability to be OMVIC registered.

**What We Offer**:

- **Training & Mentorship**: Learn directly from seasoned automotive industry leaders.
- **Career Growth**: Access opportunities to advance within a reputable and growing automotive dealership group.
- **Competitive Compensation**: Including benefits and performance incentives.
- **Innovative Work Environment**: Join a team focused on transparency, innovation, and empowerment.
- **Team-Oriented Culture**: Enjoy a supportive workplace that values collaboration and growth.

**Why Join Us?**

This is more than just a job - it is a chance to make an impact in a leading automotive dealership while advancing your career. If you are enthusiastic about delivering excellent service and contributing to a team’s success, we want to hear from you

To apply, please submit your resume and cover letter to:
**Job Types**: Full-time, Permanent

Pay: $47,499.00-$50,358.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- sales: 1 year (preferred)

Licence/Certification:

- OMVIC (preferred)

Work Location: In person

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