Shelter Service Direct Manager

6 months ago

Toronto, Canada Nellies Full time

**Shelter Direct Service Manager (Non-Union Position)**

**Full-Time Permanent**

For over 50 years, Nellie’s has been providing shelter and support for marginalized women and their children in the Greater Toronto Area. We are mandated to operate programs and services for women and children who had or are experiencing violence, poverty, and homelessness. Nellie’s works to lessen homelessness for women and their children whether the cause is family violence, mental health, or any other reason that results in dealing with the impact of trauma. In addition to providing shelter, our programs are designed to reduce the isolation that often comes with abuse.

Our core operations involve our 38-bed emergency shelter for women and their children who are homeless or escaping violent situations. In addition to our shelter, Nellie’s operates Community Support and Outreach programs that provide aftercare support and follow-up services to women and their children after they leave the shelter, as well as transitional housing support for women living in the community who are homeless or at-risk of becoming homeless.

Nellie’s is currently looking to hire a Shelter Direct Service Manager to provide daily support in the operation of the Shelter team, including in the areas of Front-Line Service, Administration and Client Services. The Shelter Manager ensures that staff members from the team have adequate resources and support to deliver client-centred services from a feminist, anti-racism/anti-oppression framework. This position will manage the day-to-day activities of all the Shelter Workers, including Reliefs, Part-Time, Student Placements and Volunteers, etc.

**Nellie’s is committed to the development of an agency that reflects the women it serves. This position is open to all women*. Woman* signifies anyone who self-identifies as female, femme and/or woman. This includes transwomen, cisgender women, and non-binary people who identify as femme or female-presenting. Applications from equity-seeking groups are strongly encouraged.**

**JOB DESCRIPTION**

**Operations & Program Support**
- Provide effective management of day-to-day operations of Shelter Services
- Support the case management process to ensure successful outcomes for clients and respond to crises as needed
- Directly supervise staff to ensure the efficient running of outreach programs
- Working with the Program Director or her designate, assists in the development and delivery of long
- and short-term Shelter Program goals and policies for Nellies in compliance with funders and strategic directions
- In consultation with the Program Director or her designate, develop new programs and services for women & children in the shelter, to meet demographic shifts
- Oversee program activities
- Ensure data collection is collected for reporting
- Provide program and service information as needed to aid in fund development
- Monitor, manage and respond to community relations and inquiries

**Supervisory Support to Staff Team**
- Participate in the hiring, training and supervision of new employees, placement students and volunteer orientations
- Provide support & training opportunities to the staff team
- Conduct regular staff supervision, annual performance evaluation, and develop individual annual learning goal
- Maintain and organize all staff supervision files
- Provide guidance and support to staff, volunteers and placement students
- Establish a good communication system between management and the staff team
- Assist in the development of a professional growth and development program
- Facilitation of mediation between staff conflict

**Community Relations & Sector Liaison**
- Participate in sectoral tables to represent Nellie’s in advocacy and system change
- Promotion of Nellie’s Shelter program
- Liaise with community partners in establishing and maintaining a good relationship

**Administrative Support**
- Manage shelter expenses and reconciliation of petty cash according to financial budget
- Manage PNA distribution and reconciliation
- Provide assistance with preparation of correspondence, documents, reports and minutes pertaining to Nellie’s
- Responsible for ensuring document binders for Nellies are updated
- Ensure program statistics are prepared and submitted to the Program Director or her designate on a monthly basis
- Responsible for program reporting to funders as per funding contracts
- Maintain good operational systems to keep track of program supports, activities and stats.
- Ensure data are collected and updated
- Work along with the Facility Supervisor to ensure that health & safety guidelines comply with all program participants and staff members
- Attend staff meetings and meetings as required.
- Complete incident report when it happens to the Program Director or her designate.
- Fill in WSIB forms when needed.

**Human Resources**
- Participate in the hiring of new shelter personnel
- Approval of staff’s timecard and approve

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